FAQs • Greenwich, CT • CivicEngage

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Assessor

1. Contact Us: 203-622-7885 (Phone)
203-618-7655 (Fax)
Email
Return to the Assessor's page

2. How do I correct an error on my property?: Call the Assessor's Office and provide them with your name, phone number and the nature of the error. An appraiser will follow up on the request by calling you and if necessary, setting up a date and time for an inspection of the property to correct the record.

3. What is a mill rate?: In Connecticut, property tax rates are expressed in Mills, or thousandths of a dollar. A property tax rate of 7.500 mills, .0075 expressed in decimal form, or .75% expressed as a percent of assessed value, results in the payment of $7.50 for each $1,000 of the properties assessed value. The Board of Estimate and Taxation sets the mill rate in May of every year in time for the July tax billing.

4. How has the market value of a property been determined?

A record of characteristics of land and buildings was collected and verified. This included defining neighborhoods within the Town. Factors such as the size of the lot and special features were considered. Also, the dwelling is analyzed by:

Age
Condition
Size
Style
Type
Quality

Information on new construction, additions and remodeling was obtained. Outbuildings such as garages and swimming pools were noted. Other factors that have either a positive or negative impact on value from a buyer's perspective were also considered. Sales were verified and analyzed. A valuation model was created for improvements and land. Values were assigned to building areas and physical depreciation and functional obsolescence were subtracted to reach a net value for the buildings, and then the value of the land was added to reach a market value for the property.

After model values were applied, a field review of each property was conducted. Commercial properties were valued using the income approach to value that takes into consideration market rents, typical expenses and vacancy rates, and capitalization rates based upon what a typical investor in income-producing property would expect for return of, return on and risk involved in particular types of properties. The special use properties and those where there were not enough income or sales data were valued by the cost approach. The approach basically adds the replacement cost less depreciation of the structures on a lot to the land value to arrive at an estimated market value.

5. What is the difference between assessed value and market value?: The assessed value is 70% of the appraised market value and is used as the basis for determining the property taxes. Market value is the typical price that a willing buyer would pay a willing seller if the property were offered on the open market, granted the buyer and seller are not related in any way or under any pressure to buy or sell.

6. What is my "fair share" of property tax?: The property tax is designed as an "ad valorem" tax, which means it is a tax based on the value of the property. An owner of a $1,000,000 property should pay twice as much in taxes as the owner of a $500,000 property. The market value of property is the standard that is used to determine one's fair share.

7. How do I obtain information on a property in Greenwich?

You may find the assessments and sales records in binders at the counter. Or property information can be accessed at the public computer terminals in the Assessor's office. You can print field cards for properties. That information includes various details about the parcel:

Assessment
ID number
Ownership
Size
Type
Year built

Information is provided in the Assessor's section of the Town's website.

8. What if I believe that my assessment is incorrect?

Property owners should check their assessment record to see if any errors in data or property characteristics are present. The Assessor will correct errors if found.

If property owners are not satisfied with the results, they may apply for a hearing with the Board of Assessment Appeals (BAA) pursuant to Connecticut General Statute (C.G.S.) §12-111. Applications may be obtained at the Assessor's Office or on the Town's website. Appeals to the Board must be in writing on the prescribed application and postmarked or hand-delivered to the designated BAA office in Town Hall on or before February 20th.

9. What is a revaluation?

A revaluation is an updating of all real property values as of October 1st. A revaluation consists of appraising the value of the properties, both taxable and exempt, using recent sales, building costs and income and expense information from similar property types. All real estate is revalued including:

Apartments
Churches
Commercial
Industrial
Residential
School buildings
Vacant land
All other real estate

10. When and where can I file for Senior Homeowner Tax Relief Benefits?: Senior homeowners, age 65 years of age or older, who meet the eligibility guidelines, may qualify to receive Local or State property tax credits. Owners of condominiums and co-operative apartments are also eligible. Applications are available and accepted between February 1st and May 15th. Please contact the Assessor's Office for complete filing details and forms.

11. How do I apply for Veteran's benefits?

Veterans who file their DD-214 papers with the Town Clerk prior to October 1st of each year will receive a property tax exemption on either real estate or a motor vehicle.

A Veteran who is entitled to a disability pension, as determined by the Veterans Administration, is eligible for a Disabled Veterans Exemption.

Members of the armed forces on active duty may be eligible to have one passenger motor vehicle exempt from property tax.

Please contact the Assessor's Office for further information.

12. How did you arrive at the value of my automobile?

Connecticut Assessors use the NADA (National Automobile Dealers Association) appraisal guide for automobile valuations. The assessed value of the motor vehicle is 70% of the published average retail selling price.

Automobile owners who disagree with the assessment may appear at the September meeting of the Board of Assessment Appeals.

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Board of Assessment Appeals - General

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1. What is the easiest way to file an appeal?

What is the easiest way to file an appeal?

The easiest way to file an Appeal is to use the interactive form which is available online in February. (The 2023 filing period has closed as per CGS Sec.12-11.)

2. If I cannot file on-line can I print out an Appeal form?

If you cannot fill out the Interactive Form, you can print out a paper form. To print out the paper form click on the link, which will be available during the February 2024 filing period.

Forms for the 2023 filing period received after 5 p.m. on Feb. 21, 2023, can not be accepted for the 2023 filling period.

3. When can an appeal be filed?: Petition to the Board of Assessment Appeals hearing applications were due on February 21, 2023 at 5:00 PM.

4. When will hearings be held?

Hearings for Real Estate and Personal Property assessments will be held in person, by appointment, in the Evaristo Room (3^rd floor) Greenwich Town Hall beginning March 1, 2023.

Hearings for Motor Vehicle assessments will be held in September of 2023 between 5:00 PM and 7:00 PM. No appointment is necessary.

5. Can a substitute attend the hearing?: If a real estate, personal property or motor vehicle owner is unable to appear on a scheduled date or time, a substitute may appear with a letter of authorization.

6. What is a Mill Rate?: A mill is equal to $1.00 of tax for each $1,000 of assessed value. To calculate property tax, multiply the assessment of the property by the mill rate and divide by 1,000. For example, real estate with an assessed value of $665,000 ($950,000 true and actual value) located in a municipality with a mill rate of 11.590 would be taxed at $7,707.35 per year. A motor vehicle with an assessed value of $19,600 ($28,000 true and actual value) located in a municipality with a mill rate of 11.590 would be taxed at $227.16.

7. How is a Mill Rate determined?: During May of each year the Greenwich Board of Estimate and Taxation determines the mill rate for the upcoming fiscal year. (By statute, all Connecticut cities and towns have a uniform fiscal year which runs from July 1 through the following June 30.) (CGS 7-383). The mill rate is determined by dividing the amount of revenue required by the Town (determined during the January through May budget process) by the total assessed value of all taxable property. Under Connecticut law assessed value of property must be 70% of present true and actual value. (CGS 12-62a)

8. Does the Board of Assessment Appeals adjust prior Grand List years?: The Board of Assessment Appeals hears appeals for the current Grand List year. The following exceptions apply--a taxpayer whose assessment has changed as a result of: 1) Certificate of Correction (CGS §12-60), 2) Addition of new real estate construction (CGS §12-53a) or 3) As a result of an audit (CGS §12-53). Taxpayers with those circumstances may appeal to the succeeding Board of Assessment Appeals.

9. Can a current owner, who was not the owner on the October 1 assessment date file an appeal?: An appeal may be filed by a new owner if the title was transferred after the October 1 assessment date.

10. Can the Board of Assessment Appeals grant exemptions? Can exemptions be granted retroactively?: Exemptions may only be granted for the current Grand List year. Exemptions may be granted for disabled veterans whose proof of disability was not filed by the October 1^st deadline. Exemptions may be granted for the following property owners whose application for exemption the Assessor has denied: A scientific, educational, literary, historical, charitable, agricultural, or cemetery organization that claims property tax exemption under provisions of CGS §12-81 and files a tax exempt statement with the Assessor or Board of Assessors (CGS §12-89) and a farmer or group of farmers applying for tax exemptions for farm machinery, horses or ponies owned in the state. (CGS §12-91)

11. Can the Board of Assessment Appeals adjust a real estate assessment more than once between Grand Lists that are within the same revaluation cycle?: The Board of Assessment Appeals will only grant one adjustment in any five-year revaluation time period. The Assessor may subsequently adjust an assessment during the revaluation cycle: a) to comply with a court order, b) to reflect an addition for new construction, c) to reflect a reduction for damage or demolition, d) to correct a factual error by issuance of a certificate of correction or e) to reflect a change of use of the property. (CGS §12-111) If an adjustment is made by the Assessor, a taxpayer may then re-apply to the Board of Assessment Appeals. The Board of Assessment Appeals may then grant a second reduction during the same revaluation cycle.

12. Can the Board of Assessment Appeals reduce a real estate assessment for which an inspection was denied by the homeowner?: While the Statute does not preclude the Board of Assessment Appeals from reducing an assessment for which an inspection has been denied, it is not recommended to maintain the goal of uniformly assessing property. Furthermore, case law has implied that the taxpayer has an obligation to cooperate with the Assessor regarding interior inspections.

13. Can the value of real estate be reduced based on a submitted appraisal? Does this take the place of an actual inspection?: The value of real estate may be reduced based on a submitted appraisal but it does not take the place of a physical inspection. In addition, appraisals should be reviewed by an expert in the matter who should ensure that the appraisal is credible, as of the date of the last revaluation, and for the intended tax appeal purpose.

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Board of Estimate & Taxation

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1. How does one become a Board of Estimate and Taxation (BET) member?: Each of the two major political parties in Town nominate six candidates. If the candidates are not challenged in a party primary, the candidates' names are placed on the ballot in November and are elected. The party receiving the majority of votes cast for BET candidates assumes the BET chairmanship and vice chairmanship positions.

2. What is the role of the Board of Estimate and Taxation (BET) in Town government?: The BET ensures that there is proper financial administration throughout the Town. It also is responsible for an annual Town budget, which is reviewed by the First Selectman and the BET, prior to being presented for approval to the RTM. In addition, the BET appoints the Town Controller and Town Assessor.

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Board of Ethics

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1. How do I get a copy of the Town ethics code?: To read or download your own copy of the current Greenwich Code of Ethics, click here: ethics code (PDF).

2. Who does the Greenwich Code of Ethics apply to?: The Greenwich Code of Ethics applies broadly. Under the definition of Town Officer, the Code applies to all 1) elected officials of the Town, 2) all appointed officials of the Town including members of the various Boards, Commissions, Committees and other agencies of the Town, 3) all Town employees, including employees of the Board of Education and Town owned or organized entities such as Nathaniel Witherell, Greenwich Library and the Bruce Museum, 4) any consultant to the Town or agent of the Town. The Code of Ethics also applies to Town contractors, whose contracts are generally subject to the requirement that they have not induced any of the above Town Officers to violate the Code. If you have a question about whether you are a Town Officer or how it applies to you, you may request an Advisory Opinion from the Board of Ethics.

3. Am I required to file an ethics disclosure statement?: If you are an elected or appointed Town official, a Town employee or a consultant to or agent of the Town, you are required by the Greenwich Code of Ethics to file reports disclosing certain interests in pending or active Town transactions. Such reports are required for any substantial personal financial interest in a Town transaction. For this purpose, elected officials include the 1st Selectman, the Town Clerk, the Tax Collector, the Probate Judge, any Registrar of Voters, Constable or Justice of the Peace and any member of the Board of Selectmen, the Representative Town Meeting, the Board of Education or the Board of Assessment Appeals. You are considered an appointed Town official, if you have been appointed or confirmed to a position by an elected official or a body of elected officials, such as the RTM. You are considered a Town employee if you receive payment or other compensation from the Town for full or part time services or any entity owned or controlled by the Town, such as Nathaniel Witherell, the Greenwich Library System or the Bruce Museum. An agent of, or consultant to, any entity owned or controlled by the Town is considered an agent of, or consultant to, the Town.

4. How can get more information about disclosure filings?

The Board of Ethics has provided additional information concerning ethics disclosure filings in its advisory opinions and in these FAQs.

If you require additional information please contact the Board. If you are a Town Officer, you may request an official advisory opinion from the Board.

5. What is considered a Town "transaction" for purposes of the Code of Ethics?: A transaction is defined broadly under the Greenwich Code of Ethics to include the sale or furnishing of any real or personal property, materials, supplies or services to the Town directly as a vendor or prime contractor, or indirectly as a subcontractor, beneficial owner, family member or otherwise. Transactions include offers, such as bids on Town contracts, even if they are not accepted, but do not include gifts to the Town and similar arrangements where no valuable consideration is paid by the Town. Transactions with the Town include all transactions with Town boards, commissions, agencies or other entities owned or controlled by the Town.

6. What financial interests have to be reported and how?

What has to be reported

Where the aggregate value received exceeds $200 in a given Fiscal Year, the Greenwich Code of Ethics requires that Town Officers report both the nature of their interest(s) in Town transactions and the total value received as a result. Reportable interests include indirect interests, such as the interests of: 1) joint owners, general or limited partners or shareholders, 2) subcontractors and employees, or 3) spouses, children, parents or others who the reporting individual might reasonably be expected to provide financial support for. Where the financial compensation isn't a fixed amount, the individual filing a report may rely on a reasonable estimate and should file an amended report in the event that the estimate becomes materially inaccurate. Where an individual is reporting an indirect interest, reasonable reliance on the amount reported or estimated by the person with the direct interest is permitted.The Code requires the Board of Ethics to prescribe the forms on which interests are to be disclosed. In general, the Board seeks to obtain information sufficient to identify the transaction in question and the value of the reporting person's direct or indirect interest. Where the interest is indirect, such as that of a subcontractor, employee or family member, the Board seeks to obtain sufficient information to describe the relationship and the amount of value actually expected to be received by the reporting person. Estimates of dates and values may be used, subject to the filing of an amended statement if the estimate proves to be significantly different from the actual result. Where the value is uncertain, an explanation may be provided. The form provided by the Board is intended to provide for substantial compliance with the requirements of the Code. Filers who have difficulty providing the specific information requested are encouraged to file with the best information available and then contact the Board to obtain an advisory opinion with respect to the sufficiency of that information.

What does not have to be reported

Interests in transactions aggregating less than $200 a year do not need to be reported. In addition, Town Officers are not required to report on the employment agreement or other service transaction that makes them a Town Officer, such as a Town employee's employment contract or a consultant's consulting agreement. Moreover, regardless of the size of a transaction, interests in the transaction that are not financial in nature or are nominal or common to the interests of other citizens of the Town, need not be reported. Thus, the payment of taxes or assessments or a use or license fee for Town services or facilities is not required to be reported as long as, at the time it is paid, the tax, assessment or fee is generally applicable and the service generally available, to all Town citizens on equivalent terms and conditions.

For additional information concerning financial reporting requirements Click here.

7. What if I have other questions about the Code of Ethics?

The Board of Ethics has provided more detailed answers to a number of the most frequently asked questions about the Greenwich Code of Ethics. For these detailed answers please click on the subject matter that you are interested in below. If your question is not covered, you may request additional assistance from the Board by contacting a member of the Board Ethics. Click here to obtain contact information for the Board of Ethics. If you are a Town Officer, you may also request a formal opinion from the Board of Ethics as described in these FAQ's.

These FAQ's have been provided to assist Town officials and members of the public gain a general understanding of the requirements of the Code of Ethics. The application of the Code to any specific set of circumstances will depend on specific facts. While the information they contain has been drawn from the Code and the official advisory opinions and decisions of the Board, these FAQ's are not intended to serve as, nor should they be relied on, as a substitute for advisory opinions from the Board.

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Commission on Aging

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1. Contact Us: 203-862-6710 (Phone)
203-862-6701 (Fax)
Email
Return to Commission on Aging page
Contact the Commission on Aging

2. I am confused by insurance policies. Where can I get help?: The Health Insurance Counseling Program, a cooperative effort of the Commission on Aging and Family Centers, Inc., has trained volunteers who can help you understand the various Medicare, Medigap and Medicare D policies and their premium costs. The service is free and appointments can be scheduled by calling 203-862-6710.

3. What programs and services for seniors are available in Greenwich?

The Greenwich Commission on Aging publishes, and regularly updates, a Resource Guide for Older Adults (PDF) which includes listings for:

Activities
Finances
Health services
Housing
In-home services
Transportation
And more

The booklet is also available at the Commission on Aging office.

4. I need transportation for medical appointments and for shopping. What kind of service is available?: The Commission on Aging office can assist an older adult to connect with TAG, Call-A-Ride, or other specialized transportation services by calling 203-862-6710. You may also download the Transportation Guide (PDF).

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Community Development

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1. Contact Us: 203-622-3791 (Phone)

Email
Return to the Community Development page

2. What is Community Development?: The Community Development Office manages the Town's Community Development Block Grant (CDBG) Program. CDBG is an annual entitlement grant program through which federal U.S. Department of Housing and Urban Development funding is allocated to municipal and area non-profit organizations for the purpose of addressing the needs of the local community. Funding is intended to support programs and organizations working to create viable neighborhoods, decent housing, suitable living environments, and expanded economic opportunities for persons of low- and moderate-incomes.

3. How are Community Development Block Grant funds allocated?

Non-profit and municipal organizations may apply for a grant to address identified needs of low- and moderate-income Greenwich residents. The Town's CDBG Program Year runs from July 1st through June 30th annually. The allocation calendar/timeline generally follows the below:

A notice of funding availability is released in late December/early January through a community-wide mailing and public notice on the Community Development webpage and local paper.
Proposals are evaluated by the Community Development Office to ensure compliance with CDBG national objectives before being forwarded to the Community Development Advisory Committee (CDAC) for further review and a public hearing in February/March. Recommendations are made by the CDAC to the First Selectman, who hosts an additional public hearing before sending the Town's draft Annual Action Plan for approval by the BET and the RTM in April/May. Final approval of the Annual Action Plan by the U.S. Department of Housing and Urban Development is anticipated in July/August.
Funds are made available to the awarded organizations through a written agreement in August/September.

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Conservation Commission

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1. Contact Us

203-622-6461 (Phone)
conservation@greenwichct.org

Conservation Staff:

Beth Evans, Director of Environmental Affairs

Sarah Coccaro, Assistant Director of Environmental Affairs

Aleksandra Moch, Environmental Analyst

Rebecca Poirier, Environmental Analyst

Snehal Mhatre, Environmental Affairs Support Specialist

Susan Honyotski, Administrative Staff Asst. II

Nicholas Terentino – Land Use Clerk

Return to the Conservation page

2. What is the Town doing to ensure that we have a safe and adequate drinking water supply?

Under the direction of the First Selectman, the Town has a water supply work group that includes the Conservation Director, the Director of Health and the Fire Chief which looks at both public and private supplies. Approximately 60% of Greenwich residents are served by the Aquarion Water Company of Connecticut. The other 40% rely on private wells. The Conservation Director serves as the liaison between the Town and the water company and monitors the water supply on a daily basis throughout the year.

In addition, all three of the land use agencies (Planning and Zoning, Inland Wetlands, and Conservation) consider public drinking water supply issues during the land use regulatory process. For more information on water supply and drought management issues in Greenwich visit our Water Supply and Conservation page.

3. What is the Town doing to protect Open Space?: The Conservation Commission is responsible for keeping an inventory of open space in Town most recently completed for the 2002 Open Space Plan. The Conservation Director works closely with other Town departments and non-profit agencies on open space protection and management strategies; and serves as staff to the First Selectman's Land Acquisition Committee. Open Space protection strategies include acquisition and conservation easements. For more information on open space protection in Greenwich contact the Director of Environmental Affairs.

4. Is the Town doing anything to manage white-tailed deer?: The over-population of white-tailed deer has been well documented in Greenwich. The Conservation Commission is currently working with the University of Connecticut's Wildlife Conservation and Research Center to develop a deer management program for the Town. View Deer Fact Sheets (PDF).

5. Do I need a permit to cut down trees on my property?

Maybe. In general, trees that are on private lots are not subject to permitting at this time. The following exceptions to this are:

Trees that are in the Town right-of-way may be street trees and are managed by the Town Tree Warden. For information on street trees contact the Tree Warden in the Parks and Recreation Department.
Trees located in or near wetlands may need to a wetland permit to remove especially if the area is being clear cut or if the process involves the removal of stumps. For more information contact the Inland Wetlands and Watercourse Agency.
Trees on lots that are part of a subdivision may be protected in several ways through the Planning and Zoning process including outright protection of special large trees as indicated in the permit approval letter and/or trees that are located in a conservation area or conservation easement.

Landowners should check for restrictions in the Planning and Zoning office. In addition, clearcutting of trees on subdivided lots will most likely required that an erosion and sediment control plan be implemented especially if the area is being stumped and graded. For more information contact the Conservation Commission staff.

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Conservation Commission - Leaves

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1. Why Recycle and Reuse Leaves?: Leaves are important organic matter, which contain nutrients and minerals. During the decomposition process, leaves return these valuable elements back to the soil. For many years, leaves have been collected from streets and hauled away. This approach is costly, unsustainable and wastes valuable natural resources. Find more information about this on Leaf Recycling / Reusing (PDF).

2. What is the best way to manage leaves?

Reuse leaves by shredding them into the lawn when mowing.
Simply remove the bag from your mower an let the shredded grass clippings and leaves fertilize your soil. Mulching takes less time than bagging because you don't have to stop to empty the bag.
Reuse shredded Leaves as mulch, compost ingredient or let them turn into mold.
Read more about this on the Best Way to Manage Leaves (PDF).

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Finance - Comptroller

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1. Contact Us: 203-622-7720 (Phone)
203-618-7633 (Fax)
Email
Return to the Finance page

2. I am a supplier. I just received a refund check for a duplicate payment. What account do I receipt it to?: If it's current year money, you can receipt it back to the expense account and be able to get the money back in your line item or if it's prior year money, you have to receipt it to the refund account.

3. How does the Town determine adequate insurance coverage for a given contract?: This is determined after the scope of services section of the contract is evaluated for the particular contract in question. Sometimes the Town's requirements are reduced and sometimes they are increased. This is determined on a case-by-case basis to ensure the Town is not exposed to an unacceptable level of risk.

4. What are the minimum insurance requirements the Town requires for contracts?

Minimum insurance requirements are as follows:

General Liability: $1 million / $2 million
Auto Liability: $1 million
Excess Liability: $5 million
Worker's Compensation and Employers' Liability: Minimum coverages, as provided by Connecticut State statutes.
Professional Liability: $1 million

5. I have bills for a Workers' Compensation claim. Where do I send my doctor bills?

The Town of Greenwich has authorized Connecticut Interlocal Risk Management Agency (CIRMA) to handle all matters relating to Worker's Compensation claims. All correspondence and / or bills regarding work-related injuries for employees of the Town of Greenwich must be sent to:

Connecticut Interlocal Risk Management Agency
P.O. Box 9558
New Haven, CT 06535

Since our offices will no longer be handling claims management, all questions and / or requests for approval must also be directed to CIRMA. You should call 800-526-1647.

6. Can you explain the information on the check stubs?: Detailed information is available on the Deduction Code Spreadsheet (PDF).

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Fire Department

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1. Contact Us: 203-622-3950 (Phone)
203-622-8062 (Fax)
911 (Emergency)
Email
Return to the Fire Department page

2. Is it a requirement to remove an underground fuel oil tank?: If the tank is still being used you may continue to use it. If the tank is not being used then it must be removed and/or properly abandoned in place.

3. How is a tank properly abandoned?

A tank is considered properly abandoned when all of the following steps have been completed:

All product is removed from the tank and the tank is cleaned of sludge.
All fill, vent, supply and returned lines are disconnected and capped off.
The tank is filled with an inert material. Accepted mediums are Foam and Concrete Slurry. Sand is an accepted medium however the top of the tank must be removed in order to completely fill the tank void.
The soil surrounding the tank including down to the bottom of tank must be sampled and analyzed by a reputable laboratory to confirm that the tank had never leaked.
A drawing showing the location of the tank grave and some dimensions from a suitable landmark shall be made of the site.

All of the information shall be detailed on a report from the removal company and submitted on a company letterhead for filing. Date, address, name of property owner and size of the tank and any other pertinent information shall be included in the report. Attached to the report shall be the Lab analysis of the soil sample and the drawing of the site.

4. What steps are necessary to remove an underground fuel oil tank?: Follow steps 4, 5, and 6 from the abandonment procedures. Note: If the soil sample confirms that the tank had leaked and/or free product is discovered in the excavation then the Fire Marshal's office must be immediately contacted and the situation reported.

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First Selectman

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1. Contact Us: 203-622-7710 (Phone)
203-622-3793 (Fax)
Email
Return to Office of the First Selectman's page

2. Report a problem: Click here to contact the content creator

3. How do I reschedule Parking Hearing date?: Parking ticket holders can request a change to hearing date up to Noon of scheduled hearing by calling Parking Services at 203-618-3060.

4. Where am I on the Parking Permit wait list?: Parking permits are handled by Parking Services, please view Town of Greenwich website and go to Parking Services department. Then go to Parking Permits; click on Wait list and you will be redirected to the Online Permit System.

5. How do I obtain a vendor, solicitation or raffle permit?: Greenwich Police Department handles vendor, solicitation and/or raffle permits, by calling Debbie DeLuca at (203) 622-8026.

6. How do I report street light is out?: A majority of the street lighting outages is handled by Eversource. To report a street light outage visit Eversource website.

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Fleet

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1. Contact Us: 203-869-0532 (Phone)
Email
Return to Fleet page

2. What is the Fleet Department responsible for and how many vehicles does the Town have?

The Fleet Department is responsible for all Town vehicles. The Town's Fleet consists of:

205 light-duty vehicles
133 heavy-duty vehicles (over 10,000 gross vehicle weight)
165 pieces of non-rolling stock (plows, sanders, generator, trailers, rollers, for example)

3. How many people work in the Fleet Department?

The Fleet Department has 13 full-time and 1 permanent part-time employees.

9 including 2 Foremen are skilled mechanical technicians
2 Fleet Operations Assistants
1 Administrative Assistant
1 Fleet Director

4. What service functions are performed at the Vehicle Maintenance Center?: Operated by the Fleet Department, the Vehicle Maintenance Center performs Preventive Maintenance and repairs on all Town owned vehicles and support equipment. The Vehicle Maintenance Center has 9 repair bays and an automated wash bay. The department utilizes a Fleet Maintenance Software program to schedule preventive maintenance, repairs and to track vehicle history and costs. The department also manages the automated fueling system at 3 fuel sites and is responsible for ordering fuel.

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Health Department

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1. Contact Us: 203-622-6488, 203-622-7836 (Phone)
203-622-7770 (Fax)
Email
Return to the Health Department page

2. Does the Department of Health provide nursing care in people's homes?: Yes, frail or chronically ill residents who would benefit from a nursing assessment and home visit every two to four weeks, are eligible for services. Contact the Adult Health Program at (203) 622-7859 to speak with the nurse.

3. Does the Department of Health provide immunizations?

Yes, public health nurses provide routine child and adult immunizations Monday through Friday (except holidays) from 9:00am - 3:00pm or by appointment. For more information, call (203) 622-6495.

For information about travel immunizations and local providers, call (203) 622-6495 or (203) 622-3782. Try to schedule immunizations six weeks before departure.

4. Does the Department of Health provide tuberculin skin testing (tuberculosis screening)?

Yes, the tests are offered Monday through Friday (except holidays) from 9:00am - 3:00pm or by appointment. Plan to return within 48 to 72 hours following the test, to have the test interpreted.

For more information, please call (203) 622-7852 or (203) 622-6495.

5. What services does the laboratory offer?

The lab provides a variety of public health services for the public and for other branches of the town government. Services available to the public include:

Testing of well water for bacterial and chemical contamination
Identification and testing of ticks for the Lyme Disease bacterium, radon testing
Blood testing for lead and cholesterol

6. When is the lab open?: The lab is open to the public Monday through Friday, from 8 a.m. to 3 p.m.

7. How long does it take to get test results?: Turnaround times vary, but in general, results are ready within a week of sample submission.

8. Can I bring anything to the lab to have it analyzed?: Please call the lab or refer to the website for sampling instructions regarding water, radon, or ticks.

9. Where is the lab located?

The Health Department Laboratory is located on the ground floor of the Greenwich Town Hall:
101 Field Point Road
Greenwich, CT 06830

It is at the opposite end of the building from the parking garage.

10. What are the steps necessary to add a bedroom, pool, tennis court, etc. to my home or property if on septic?: Find more information about this on our Additions When Property is on Septic page.

11. What steps are required to open a Food Service Establishment, Body Care Facility, or Massage Establishment?: Learn about the steps required to open these facilities on the Plan Review Process for Food Service Establishment, Body Care Facility, or Massage Establishment page.

12. What are the noise ordinance regulations?: View the Noise Ordinance in the Greenwich Municipal Code.

13. Does the Department have an STD clinic?: Yes. There is a free and confidential STD clinic on Tuesdays and Thursdays from 2:00 PM - 5:00 PM (last patient registered at 4:30). The clinic is located on the 3rd floor of Town Hall in the Department of Health.

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Health Department - Greenwich Medical Reserve Corps

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1. Who can volunteer?

Anyone can volunteer for the Medical Reserve Corps (MRC). Community members, with or without medical training, who are willing to support public health are encouraged to join. Most MRC units have medical volunteers and non-medical volunteers who provide:

Communication
Coordination
Education
Logistics
Other support

Many positions in the MRC do not require medical skills.

2. Why join an Medical Reserve Corps (MRC)?

When a significant event impacts us, whether it is a hurricane, earthquake, pandemic or terrorist event, many people want to help out. While well intentioned, spontaneous volunteers are usually not pre-credentialed, pre-trained or connected to a larger system to sustain themselves. This poses a safety problem for the other responders to an emergency situation.

One goal of the MRC is to ensure that members are identified, screened, trained, and prepared prior to their participation in any activity.

3. Am I obligated for volunteering for the Medical Reserve Corps (MRC) if I work or have family commitments that do not allow me to volunteer at the time of an emergency?: You are a volunteer, so there are no availability requirements. Certainly, we understand you may have work and family commitments that prohibit you from volunteering at any given time. There may be other non-emergency public health activities that you can be involved in if you have other emergency response commitments.

4. Do I have liability protection?: Yes, after your initial Medical Reserve Corps (MRC) training you will be protected under Connecticut General Statutes Title 28.

5. How do I join my local Medical Reserve Corps (MRC) unit?: You can apply to be a Greenwich MRC Volunteer by filling and mailing the application (PDF).

6. How will I be contacted in an emergency?: You will be notified by your unit coordinator or via the information that you provide when applying to the join your Medical Reserve Corps (MRC) unit. A phone and email message will be sent to you. Therefore, it is very important that you keep your contact information current.

7. Who will have access to my personal information?: Your local Medical Reserve Corps (MRC) unit coordinator and the Director of Health will have access to this information for the purpose of your volunteer role. Your permission will be required if there is a need to provide your information to any other organizations.

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Historic District Commission

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1. What is the difference between a local historic district and a national register district or place?

A Local Historic District is a geographic area within a community singled out for its architectural, historic, cultural or archaeological importance. National Register of Historic Places are historic properties worthy of preservation because of "a quality of significance in American history, architecture, archaeology, engineering and culture...in districts, sites, buildings, structures and objects that possess location, design, setting, materials, workmanship, feeling and association...with events that contributed to broad patterns of our history, with lives of significant individuals, with distinctive styles of architecture, or with information important to history or prehistory."

Learn more about the difference between local historic districts and national register of historic places.

2. What is the difference between the Historic District Commission and the Historical Society?: The Historic District Commission is authorized by the town to oversee the local historic districts, create new districts and advise the Planning and Zoning Commission on issues related to historic properties. The Historical Society of the Town of Greenwich is a private not-for-profit organization that collects and preserves the cultural heritage and ongoing history of Greenwich. They do have historic preservation programs, but they are not a Town agency.

3. What determines whether or not a building is historic?: Generally speaking, a building must be at least 60 years old and retain a majority of its original features. Association with a significant individual or event is also a consideration.

4. What is a "Certificate of Appropriateness"?: A Certificate of Appropriateness is what homeowners within a local historic district, or those with a historic overlay property, must apply for in order to make changes to their buildings. The Historic District Commission has the sole authority to grant or deny an application for a certificate of appropriateness.

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Housing Authority

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1. Is the Housing Authority taking applications now?: The elderly, defined as people 62 years and up, and people with disabilities of any age may check with the authority online. Families can apply periodically. Families that are interested in applying should check the Greenwich Time where advertisements are placed that announce the dates and times that families can apply.

2. How do I apply for housing?

You can stop by the Housing Authority, which is located at:

249 Milbank Avenue
Greenwich, CT 06830
Phone: 203-869-1138

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Human Resources

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1. Contact Us: Human Resources General Number: 203-622-7734 (Phone)
203-622-3756 (Fax)
Email
Return to the Human Resources page

2. How do I apply for a position with the Town of Greenwich?: The Town of Greenwich only accepts online applications for employment and only for positions we currently have open. If there is an open position you are interested in, please go to our Employment Opportunities page to submit your application through the Town’s Online Recruiting System.

3. What do I do if I am interested in a job but it is not open?: You may fill out a job interest card online by category. You will be notified via email when the category you are interested in has a job opening within the next 12 months.

4. I missed the deadline for applying for a position. Can I still apply?: As with any position, once a closing date has passed, no applications will be accepted or considered.

5. What do I do if I need an accommodation to complete an application or take the employment test?: Please contact the Human Resources Department at 203-861-3188

6. If I cannot remember my user name or am unable to access my account in the online application system, what do I do?: If you have application login problems or get an error message during the application process, please call the NeoGov recruiting software help line for assistance at 877-204-4442.

7. If I do not have access to a computer or need assistance completing the online application what do I do?

Individuals who do not have access to a computer or need assistance completing the online application may use the computer kiosk in the Human Resources Department in Town Hall.

Business Hours: Monday- Friday 8 a.m. – 4 p.m.

Another option would be to visit Greenwich Library or its Byram Shubert and Cos Cob branches or The Perrot Memorial Library for computer access.

View the Libraries page for more information.

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Human Resources - MetLife

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1. Does MetLife issue personalized identification cards?: No. MetLife does not issue personalized identification (ID) cards. Your ID number is essentially your Social Security Number (SSN). If you inform your dentist you have MetLife Dental they are able to look you up via your SSN.

2. What is my Group Name and Group Number?: Your Group Name is Town of Greenwich and your Group Number is 304940.

3. How do I find a participating Primary Dental Provider (PDP) dentist?: You can view a list of participating PDP dentists online or by calling 800-942-0854 to request a list.

4. What services are covered by my plan?: All services defined under your group dental benefits plan are covered. Please review your plan benefits to learn more or register.

5. May I choose a non-participating dentist?

Yes. You are always free to select the dentist of your choice. However, if you choose a dentist who does not participate in the MetLife Primary Dental Provider (PDP), your out-of-pocket expenses may be more, since you will be responsible to pay for any difference between the dentist’s fee and your plan’s payment for the approved service.

If you receive services from a participating PDP dentist, you are only responsible for the difference between the PDP in-network fee for the service provided and your plan’s payment for the approved service. Please note: any plan deductibles must be met before benefits are paid.

6. Can I find out what my out-of-pocket expenses will be before receiving a service?: Yes. MetLife recommends that you request a pre-treatment estimate for services in excess of $300. Simply have your dentist submit a request online or call 877-638-3379. You and your dentist will receive a benefit estimate for most procedures while you’re still in the office. Actual payments may vary depending upon plan maximums, deductibles, frequency limits and other conditions at time of payment.

7. Can MetLife help me find a dentist outside of the U.S. if I am traveling?

Yes. Through international dental travel assistance services* you can obtain a referral to a local dentist by calling 312-356-5970 (collect) when outside the U.S. to receive immediate care until you can see your dentist. Coverage will be considered under your out-of-network benefits. Please remember to hold on to all receipts to submit a dental claim.**

*International Dental Travel Assistance services are administered by AXA Assistance USA, Inc. AXA Assistance is not affiliated with MetLife, and the services they provide are separate and apart form the benefits provided by MetLife.

**Refer to your dental benefits plan summary for your out-of-network dental coverage.

8. How does MetLife coordinate benefits with other insurance plans?

Coordination of benefits provision in dental benefits plans are a set of rules that are followed when a patient is covered by more than one dental benefits plan. These rules determine the order in which the plans will pay benefits. If the MetLife dental benefit plan is primary, MetLife will pay the full amount of benefits that would normally be available under the plan.

If the MetLife dental benefit plan is secondary, most coordination of benefits provisions requires MetLife to determine benefits after benefits have been determined under the primary plan. The amount of benefits payable by MetLife may be reduced due to the benefits paid under the primary plan.

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Human Resources - Payroll

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1. How do outside vendors conduct employment verification?: Verification of employment is handled by the Payroll Department. All requests and forms must be sent, along with a consent form signed by the employee, to the payroll fax, 203-618-3055.

2. If I am a new employee am I required to have direct deposit?: All new employees are required to participate in direct deposit of pay.

3. When are my vacation and sick accruals updated?: Vacation and sick accruals are updated on or after the 16th of each month, but by the end of the month. If you are a new employee you must have worked two weeks before the your accruals can be updated.

4. When will I be paid?: Each employee is paid bi-weekly.

5. Am I exempt from paying Social Security (FICA)?: Only Teachers and Public Safety employees are exempt from paying FICA.

6. Am I exempt from Medicare deductions?: No. All employees have Medicare deducted from their pay.

7. Where can I find information on my State and Federal W4?: You can find information for your State W4 tax withholding forms on the Department of Revenue website. View your Federal W4 tax withholding forms on the Internal Revenue Service website.

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Human Resources - Retirement

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1. What is a “retirement allowance” and how is it calculated?: Your retirement allowance is based upon a formula which takes into consideration the length of your Town employment, your pensionable compensation, a rate of benefit determined by your collective bargaining agreement, and whether or not you have contributed fully to the Retirement System. This type of plan is called a “defined benefit pension plan.” The Town 401(k), 457 b and 403b plans are known as a “defined contribution savings plans.”

2. What is “includable” or “pensionable” compensation”?: For all employees, salary and shift differential are includable, overtime is not. Other compensation that is includable varies by union. Refer to your collective bargaining agreement for more information on what additional items may be included in your specific situation.

3. When can I retire?

Eligibility for a full service retirement occurs at the earlier of age 65 or the “Rule of 80.” The Rule of 80 means that the combination of your age and years of service equals 80 (example: 25 years of service plus 55 years of age = 80). Full service retirement may be taken by employees in Fire upon completing 20 years of creditable service and Police upon completing either 20 or 25 years of creditable service depending upon date of hire, regardless of age.

Eligibility for early service retirement occurs at age 60, provided that the member is not eligible for a full service retirement. Management and Confidential employees may take early retirement at age 55 after completing 5 years of service. If you elect this option, your monthly retirement allowance will be reduced to reflect the additional years that you are expected to receive payments.

4. What is the maximum amount I can receive as a retirement allowance?: All employees, with the exception of Police and Fire, are eligible to receive a retirement allowance not to exceed 66.667% of their highest pensionable compensation paid over 26 consecutive biweekly pay periods. Police Officers and Firefighters, upon completing 26 years and 8 months of sworn, full-time service are eligible for a maximum benefit equal to 75% of their highest pensionable compensation paid over 26 consecutive biweekly pay periods.

5. What is vesting and how long does it take to vest my pension benefit?: Vesting is the minimum number of years of full-time Town service required to be eligible to receive a future pension benefit. Vesting schedules vary by union. Refer to your collective bargaining agreement for your specific vesting schedule.

6. Do I receive service credit for active military service?: Employees may apply once for credit for an honorable discharge from active military service up to a maximum of 4 years. The cost for one year of military service credit is the product of your current pensionable compensation from the previous 26 pay periods and your pension contribution rate as per your collective bargaining agreement at the time you purchase this credit.

7. Does military service credit count toward my vesting?: Credit for military service is not considered in determining when you vest in the Plan. Military service credit only increases the number of years of service used in the calculation of your retirement allowance.

8. Once I am vested, if I leave Town employment before I retire, am I still eligible to receive my retirement allowance when I reach retirement age or the Rule of 80?: If you leave Town employment after vesting, but before you are eligible to retire, you become a “vested terminated” employee. At the time of separation you may either make a one time election to withdraw your contributions, or leave them on deposit with the Retirement System. If you leave your contributions in the Plan, they will continue to earn interest until you are eligible for retirement. You may not withdraw your contributions until you are eligible to retire. To begin receiving your retirement allowance, you should contact the Retirement Benefits Administrator no more than 90 nor fewer than 30 days before you become eligible to obtain the forms required to apply for your retirement benefit.

9. Are contributions to the Plan mandatory?

Whether your contribution is mandatory is determined by your collective bargaining agreement. In order to receive a full retirement allowance, you must contribute to the Retirement System at a percentage of pay that is determined by your collective bargaining agreement.

If you are not contributing, your retirement allowance will be reduced to reflect the annuity value of the contributions you did not make during your employment plus the interest not earned on those contributions. This is referred to as your contribution deficiency.

10. Can I make up my contribution deficiency?: At retirement (only), employees may repay their deficiency by transferring funds from the Savings Plan of the Town Greenwich 401(k), 457(b) or 403(b) plans into the Retirement System. At retirement employees may also elect to transfer or withdraw funds from the Retirement System in return for a reduced monthly retirement allowance. Funds withdrawn may be taxed as ordinary income and early withdrawal penalties may apply. Funds transferred to another qualified plan are not subject to current taxation. You should consult your financial or tax professional for advice, as the Retirement Department does not provide these services.

11. Are my contributions made on a before-tax or after-tax basis?: All contributions to the Plan made on or after July 1, 2002 are on a pre-tax basis.

12. What rate of interest do my contributions earn?: The interest rate is set annually by the Retirement Board every May and currently is equal to the rate on the 5 year Treasury Note as of the last business day in April. This rate is applied to all account balances on July 1 of each year and used for all interest calculations through June 30th of the following year.

13. What options are available to me at the time of retirement?

At retirement, you will have the opportunity to repay any contribution deficiency by transferring funds from your 401(k), 457(b) or 403(b) plan, or to withdraw your contributions. The decision you make will impact the amount of your monthly retirement allowance. You will also be asked to select the form in which your benefits will be paid. Current options are:

Option 1 - Refund of contributions: A portion of your contributions (plus interest) is returned to you as part of your monthly retirement allowance. Any funds not already distributed at the time of your death will be refunded to your beneficiary or estate. This option yields the largest monthly benefit in most instances, as all monthly payments cease upon your death.
Option 2 - 100% Joint and Survivor: At your death, your beneficiary will continue to receive 100% of your retirement allowance until their death. This option yields a lower monthly benefit in most instances, as payment of 100% of your retirement allowance continues throughout the lifetime of your beneficiary.
Option 3 - 50% Joint and Survivor: At your death, your beneficiary will continue to receive 50% of your retirement allowance until their death. This option yields a lower benefit than Option 1, but a higher benefit than Option 2, as payment of only 50% of your retirement allowance continues throughout the lifetime of your beneficiary.

Members of Police and Fire have one additional option:

Option 0 - Widow’s Benefit: At your death, your beneficiary will continue to receive 50% of your retirement allowance until their death or remarriage, whichever first occurs. Benefits for surviving minor children are also provided, if no spouse survives you. For members of the Police and Fire, this option usually yields the largest monthly benefit, but also provides the most restrictive survivor benefit, as payments cease at remarriage.

Note: If you elect Options 0, 2 or 3, your monthly retirement allowance will be reduced based on your age and that of your beneficiary at the time of retirement.

14. What happens to my contributions if I die or leave Town employment before I am vested?: Employees who leave Town employment prior to becoming vested should request to have their contributions plus interest refunded. The Retirement Board will not pay interest on your contribution after 60 days from your last date of employment. As a Trust, the Retirement Board does not have the authority to invest funds for the benefit of non-members. If the refund is due to death of the employee, contributions plus interest will be refunded to their beneficiary.

15. What happens to my contributions if I die after I’m vested, but before I retire?: Beneficiaries of vested employees who die prior to retirement may be eligible to receive a pension equal to the amount the employee would have received had they retired on the day on which they died and had elected Option 2, 100% Joint and Survivor. Please check your collective bargaining agreement to see if this provision applies in your personal situation. The beneficiary must apply for a Retirement Allowance.

16. What happens to my contributions at the time of my death, after I retire?: Whether your beneficiary receives a retirement allowance or possibly a refund of contributions at the time of your death depends on the election you make at the time you retire. If you elect Option 1, a refund may be payable at your death. If you elect any of the other options, no refund will be made.

17. Who can I name as my beneficiary?: You can name anyone as your beneficiary; however, if you are married, federal ERISA regulations provide that you cannot leave a spouse with a survivor benefit that is less than a 50% retirement allowance for their lifetime, unless that spouse waives their rights to this benefit. Therefore, if you are married and wish to elect Option 1, Refund of Contributions, or Option 0, a notarized spousal waiver form is required.

18. Does my choice of beneficiary impact my retirement allowance?: Yes. Selection of Option 1, Refund of Contributions, (or Option 0 in the case of Police or Fire) will yield the highest retirement allowance. Selection of Options 2 or 3, each of which provide for payments to continue after your death, yields a lower monthly retirement allowance during your lifetime. The exact discount is determined by your age and the age of your beneficiary at the time of your retirement.

19. Can I change my beneficiary at a later date?: Prior to retirement you can change your beneficiary at any time by submitting a Change of Beneficiary form. You may not change your beneficiary once your retirement has been approved by the Retirement Board.

20. Can I borrow against my pension contributions?: No. Under federal income tax regulations, borrowing against contributions made to a defined benefit pension is prohibited.

21. Can I roll over contributions that I made to another plan into the Defined Benefit Plan?: No. The plan document for the Town defined benefit pension plan does not permit rollovers from other qualified plans. You may be able to roll over your contributions from another plan into the Town 401(k) Plan by calling Diversified Investments at 800-755-5801.

22. If I work as a full-time employee for the Town, leave, and return to full-time employment with the Town at a later date, do I receive credit for my first period of service?: You may apply for restoration of prior service credit if you meet several conditions. First, your break in service must not be greater than the length of your prior creditable service. Additionally, within the first year following rehire, any contributions plus interest that were withdrawn from the Retirement System must be restored to the Retirement System together with any interest payable to the date of rehire. If these conditions are met, you can request to have service credit restored after six months of continuous service during your subsequent period of employment. Service credit may not be awarded for any period during which you were not a full-time employee of the Town.

23. How do I obtain an estimate of my retirement allowance?: You may obtain an estimate of your retirement allowance on Diversified Investments website. In addition to a pension statement you also have the use of a pension calculator to estimate your retirement allowance at a future date.

24. I have a date set for when I want to retire. How do I initiate the retirement process?: You should make an appointment with the Retirement Benefits Administrator not more than 90 days nor less than 30 days from the date you wish to retire. Retirements take place on the first day of the month following approval by the Retirement Board at the monthly Retirement Board meeting.

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Human Services

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1. Contact Us: 203-622-3800 (Phone)
203-622-7762 (Fax)
Email
Return to the Human Services page

2. What services do you provide?

Our services, available to all Greenwich residents, begins with an assessment of basic needs including food, housing, healthcare and personal safety to determine program eligibility and provide information and referral services. We also offer a range of services based on need and income eligibility. These include:

Campership Program
Case Management
Counseling
Energy Assistance
English as a Second Language
Holiday Gifts Program
Homemaker Services
Mental Health Support Services
Operation Fuel
Renter’s Rebate
Supports for Gaining Self-Sufficiency
Youth Support Services

We also offer limited emergency financial assistance to those meeting specific residency, income and policy requirements.

3. Do you have services in Spanish?: Yes, we have bilingual staff available to assist you.

4. How do I access services?: To schedule a confidential intake appointment, please call 203-622-3800 anytime Monday through Friday between 8:30 a.m. and 5 p.m. You may also call to schedule an after-hours appointment if needed. For those who are unable to come to our offices, transportation and home visits are also available.

5. I have recently lost my job. How do I know what benefits/services may be eligible?: Our knowledgeable staff are able to assist you in applying for all Federal, State and local benefits and entitlements you may be eligible for including SNAP (food stamps ), Husky (also known as Medicaid) and Unemployment Benefits.

6. Do you have any programs available to assist low income families?: Yes, we can assist families with applications for benefits indicated above, as well as, with our Community Gifts programs including Boots and Shoes, Backpacks, Holiday Gifts, Campership, and English as a Second language. GDHS also operates an after school Program in Byram (BANC) and a Youth Conservation Program that provides short-term summer employment to 14 to 15 year olds.

7. I am turning 65 and don't know what benefits I am eligible for, can GDHS assist me?: Yes, we have managers who specialize in Elder Services and work closely with the Commission on Aging to provide optimal services to Greenwich Seniors. In addition we administer energy assistance, Operation Fuel and Renter’s Rebate for Greenwich senior/disabled residents.

8. Do you provide mental health services?: Yes, we have case managers who specialize in mental health services and are knowledgeable concerning benefits and programs in the community that can best assist you or your family member.

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Information Technology

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1. I volunteer on a Town board, commission or committee. How do I get a Town email account?

Members of the Representative Town Meeting, Town Boards, and Town Commissions are eligible for town email addresses. To obtain an email account after the term has begun, contact the Town of Greenwich Information Technology Help Desk via phone, (203) 622-6448, Option 4 or email, helpdesk@greenwichct.org. Please keep in mind that the Help Desk is staffed during Town business hours from 8:00 a.m. until 5:00 p.m., Monday-Friday. The IT Help Desk will work with members to create passwords and make sure they can log in via a web browser. If the preference is to access email using a mobile device, they must contact the Help Desk to schedule a time to come in and get instruction and assistance on mobile access installation on a smartphone or tablet. The Town IT Department has created Microsoft Office 365 training videos and a support web page that is available via a link on the Town IT Department web page, here. New users can review the basic 365 training videos and reference them if they may have any questions. For more information on setting up a mobile device and further support on the applications, they can reference links at the bottom of the page under “Training Resources." New email users should be sure to review the email policies and procedures also found on the Town IT Department website, here, before using their town-issued account. For any questions about this policy, please call (203) 622-6448, Option 4.

Creating Town Email Account for Elected & Appointed Official)s (PDF)

Email Policies and Procedures

2. Where do I log into my Town-issued Office 365 webmail?: In addition to Town Employees, members of the Representative Town Meeting, Town Boards, and Town Commissions are eligible for town email addresses. Account holders can login to webmail here.

3. How do I report a problem with a page on the Town website?: The Town has Content Stewards who are responsible for different pages on the site. You can visit our Contact Page to find the person responsible for area where you encountered the error. Every page also has a link where you can "Report a problem" with the page, and you can report it there.

4. I am a Town employee and need technical assistance with my equipment or software. How do I submit a request for support?: The best way to get support for a technical issue you're having with Town equipment or software is to email the Helpdesk. Please note that the IT Department is open from 8am to 5pm Monday through Friday, but email is monitored daily.

5. How can I sell my goods and services to the IT Department?

The Town of Greenwich IT Department does not reply to unsolicited emails from companies or individuals trying to sell goods or services to the Town’s IT Department. Those looking to create business opportunities with the Town’s IT Department should know that the Department only does business through contracts executed by the Town, the State, GSA, or verified purchasing cooperatives. Those possessing such a contract can make the Town aware of it by filling out and submitting a Cooperative Purchase Awareness form. The Town’s Purchasing Department will note this information, evaluate the service if the need arises, and make contact on an as-need basis only.

New contracts with the Town’s IT Department are created through a competitive bidding process where the Town will post Request for Proposals on the Town Website. Those responding to IT Department requests should not contact the IT Department directly. Rather, they should follow the instructions provided in the request so that all questions and proposals are tracked through the Purchasing Department.

The Town’s IT Department will also not answer unsolicited questions about its cybersecurity technology or procedures.

6. Who do I contact about adding my organization's link to the Town website?: Please visit our Contact List to find the person who manages the page where you would like to request a link.

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Information Technology: Zoom

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1. How do I attend a Virtual Public Meeting?

There are numerous ways to find out when meetings are scheduled:

1) The Town Calendar

2) Agenda & Minutes Center

3) Town Government Page with links to all departments, boards, commissions, and committees.

2. How is a Town Public Meeting Webinar different than a regular Zoom meeting?: We use the Zoom Webinar format to hold Public Meetings where the public will be allowed to speak. The Webinar format allows public Attendees to view the Panelists during the meeting, but not speak unless they are recognized. Attendees are able to use the virtual "raise hand" feature to be recognized when asked for their public comment. The public may be asked to submit a speaker request ahead of time in some circumstances where a large number of people wish to speak.

3. What should I expect as a Public Meeting Webinar Attendee?

When you join the Webinar as an Attendee, you will:

not have video or be able to turn on your Mic to speak when you join.
not be able to see or communicate with other Attendees in the Webinar.
be asked to use the "Raise Hand" button to be recognized to make a public comment.
press *9 (star-nine) to raise your hand if you have dialed in by phone.
be allowed to un-mute your Mic and speak publicly after you are recognized.

4. I'm a Town Volunteer. Can I get a Town Zoom account?: There are a limited number of licensed Zoom accounts for the RTM and Town boards, commissions, and committees, but you can use a personal Zoom account to join a Public Meeting. Go to ZOOM.US to create your Zoom account. If you have a Town @greenwichct.org email address, contact the HelpDesk for instructions.

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Inland Wetlands & Watercourses Agency (IWWA)

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1. Contact Us

203-622-7736 (Phone)
Email

Beth Evans, Director of Environmental Affairs

Sarah Coccaro, Asst. Director of Environmental Affairs

Jenn Urena, Wetlands Compliance Officer

Kristen Lodato, Asst. Wetlands Compliance Officer

Doreen Carroll-Andrews, Applications Coordinator

Susan Honyotski, Administrative Staff Asst. II

Nicholas Terentino – Land Use Clerk

Snehal Mhatre, Environmental Affairs Support Specialist

Return to Inland Wetlands & Watercourses Agency page

2. What is a wetland?

For most people, the perception of a wetland is limited to swamps and marshes. In fact, surface-dry woodlands, meadows, and even lawns can be identified as wetlands. In Connecticut, wetlands are identified by the features of the first 18 to 24 inches of soil. A wetland is caused by groundwater coming to or near the ground surface or is caused by a restrictive layer of clay or ledge blocking water from percolating downward. Soils that are identified as poorly drained, very poorly drained, alluvial or floodplain are wetland soils.

View the statutory definition.

Be aware this describes inland wetlands, as opposed to tidal wetlands. Tidal wetlands are those wetlands that occur below elevation 5.5 feet and are tidally influenced. Tidal wetlands are regulated by the Planning and Zoning Commission as part of the Coastal Area Management program of the state. View more information on tidal wetland regulations.

3. What constitutes a watercourse? If a stream dries up periodically, is it still a regulated watercourse?

Yes, streams which flow year-round or only for portions of the year are subject to regulation. Specifically, watercourses are defined as rivers, streams, brooks, waterways, lakes, ponds, marshes, swamps, bogs, and other bodies of water. A watercourse has to have “bed and banks,” evidence of alluvial deposits, and/or hydrophytic (water-loving) plants. Flow must also be present longer than a particular storm event; this requirement keeps stormwater discharge points free from regulation.

Watercourses can be man-made or naturally occurring, and they can be perennial or intermittent, even if the intermittent flow is short in duration. Vernal pools, which can be described as big, springtime puddles, often in woods, also qualify as watercourses. View the statutory definition.

4. How do I know if I have wetlands on my property?

Wetland boundaries are determined by a soil scientist on your property. The soil scientist hangs surveying tape or “flags” along the boundary of the wetland or watercourse. A surveyor then documents the location of the flags on a property survey. The agency maintains a list of soil scientists (PDF) for convenience. This list is not a recommendation and is not all-inclusive.

The Inland Wetlands and Watercourses (IWWA) has issued thousands of permits and if your property ever received a permit, a copy of the surveyed wetland boundary and watercourse is likely on file. Applications made prior to 2011 are available on a public portal found on the IWWA page, or, come to the office from 8 a.m. to 1 p.m. on weekdays and a staff member will help you look up your property records. Files for applications made since 2011 are available in the office of the agency, too. It is also prudent to research the properties next to yours as regulated areas (“buffers”) of a wetland or watercourse on an adjacent property may extend onto your land.

5. Why does Connecticut protect wetlands and watercourses?: In 1972, the Connecticut General Statutes were revised to include the Inland Wetlands and Watercourses Act. This statute acknowledges the benefits wetlands and watercourses bring to society and the natural world, and requires local protection of these resources. Wetlands and watercourses form an interrelated system which serves human needs by detaining storm water, reducing potential flood damage, and cleansing surface water of sediments and pollutants before it enters the groundwater that supplies our wells and reservoirs. Wetlands help maintain the base flow of watercourses, provide a water supply for wildlife, and furnish breeding and nesting sites for various species, many of which breed or nest only in wetlands.

6. What role does the Greenwich IWWA play in implementing the statute?

The state requires municipal regulation of activities affection wetlands and watercourses. The Greenwich IWWA enacted regulations (PDF) pursuant to the state mandate and updates the regulations from time to time.

The IWWA has seven regular members and three alternates. The members are residents of town and volunteers. Currently, the disciplines of architecture, engineering, law, and natural resources management are represented on the IWWA and members have access to CT Department of Energy and Environmental Protection training modules for additional education. The professional staff provides technical guidance and offers constructive problem-solving.

7. I want to tend my wetlands and watercourse responsibly. What should I be doing?

Protecting your wetland and/or watercourse is the first best approach to tending to it responsibly. Keep the use of fertilizers and pesticides to a minimum on the land that drains towards them. Pick up pet waste and discourage geese; both of these are sources of bacteria and nitrogen. Creating or maintaining a good buffer of meadow grasses, shrubs, and the like between your lawn and the resource will help filter out pollutants.

If you wish to manage the vegetation, cutting non-native invasive vines, such as bittersweet, is good for the trees. Selectively removing other non-native invasive plants and replacing or supplementing the wetland and buffer with native plants is also good stewardship. Be certain to check in with the staff before vegetation is removed to be sure you don’t need a permit first. There is an abundance of information online and IWWA staff are also here to help you devise a good management plan.

8. I’m in the early planning phase of a project. Can someone at the IWWA give me guidance?: Yes! Technical staff members are available in the office in Town Hall from 8 a.m. to 1 p.m. weekdays; no appointment is necessary. Please come by and we can talk about your prospective project, look up files to see what information already exists, and help identify challenges and opportunities. The agency staff want to be a resource for you to help navigate the wetland and watercourse regulations.

9. Is someone from the town able to come to my property to talk about my wetlands?: Absolutely! There are several technical members in the department who can help identify whether or not you have wetlands and/or watercourses and talk about various management strategies, or contemplated projects. You are also welcome to stop by the office any weekday from 8 a.m .to 1 p.m. and a staff member will gladly explain our in-house resources and answer questions.

10. I want to buy a home which has a “Declaration of Wetlands and Watercourses” filed on the land records. What does that mean?: In order for new home buyers to more fully understand the key components of their property, a declaration is filed on the land records whenever an IWWA permit is implemented. By indicating the presence of wetlands and watercourses and the existence of previously issued permits, the agency hopes buyers will form reasonable expectations about the potential uses of the property and avoid violations due to a lack of information. In and of itself, the Declaration does not impose any restrictions.

11. What is a “Regulated Activity”?

A Regulated Activity is any operation within or use of a wetland or watercourse which alters, pollutes, or otherwise impacts the resource. This includes:

Construction
Deposition of material (soil, plants, yard debris, etc.)
Discharge of polluted stormwater
Otherwise altering the wetland, watercourse, and/or their adjacent upland review area
Placing of structures
Removal of material (excavation and clearing of vegetation)

12. Why is a there a regulated area “buffer” next to wetlands and watercourses?

As the science of wetland and watercourse protection evolved, so did the knowledge that activities adjacent to these resources could negatively impact them. The language in the state statutes and the town’s regulations addresses this potential and provides the agency with the authority to regulate any activity that may impact a wetland or watercourse. Technically, regardless of where an activity is relative to a wetland or watercourse, if the activity may impact the resource, it will be regulated.

Scientists have determined on average 100 to 150 feet of naturally vegetated land provides enough protection against an assortment of impacts from a diversity of land uses. In Greenwich, regulations set the Upland Review Area at 100 feet from wetlands and watercourses, unless those resources occur within the public drinking water supply watershed, then the buffer is 150 feet. While protecting the 100 and 150-foot buffer to wetland and watercourses is desirable, it is not always possible and sometimes not needed depending on the resource’s value and the nature of the proposed work.

13. What can be done with seasonally wet areas on my property?

Some seasonally wet portions of residential properties are indeed wetlands; despite the fact they are maintained as lawn or are only wet for a part of the year. As previously explained, wetlands are determined based on soil characteristics. What appears above ground defines the functional significance of a wetland, not its presence or absence.

It is best if these areas are naturally vegetated. This does not necessarily mean the area has to be ugly or unkempt. The IWWA has approved many applications to transform an aesthetically displeasing spot into an attractive, naturally landscaped area. The use of native shrubs, trees, and herbaceous plants, e.g., grasses, flowers, can be very appealing, easier to care for, and environmentally friendly.

Plans to fill or drain wetlands are inconsistent with the intent of the regulations and are rarely approved. The agency staff are available to meet with you on-site to discuss options for improvement, or a wetland scientist, landscape architect, landscape designer, or other professional can be hired to devise a plan for review.

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Inland Wetlands & Watercourses Agency (IWWA) - Application Review Process

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1. What happens after I submit my application? How long will the review take?

Your application will appear on the agency’s agenda at the first meeting following submission of the application to the office. The agency will administratively receive the application, which sets the start date for various timelines within which the agency must act. The agency will discuss the application at their next meeting the following month. During the intervening month, staff will review the application, seek additional information from the applicant or applicant’s agent, if warranted, and write a staff report. Agency members will also conduct a site inspection.

Learn more about the application review process.

2. I received my permit, can I start my project?: In your permit there are Standard and Special Conditions which need to be satisfied before work can start. These pre-conditions are generally straight forward and commonly consist of submitting a bond estimate, a bond, filing a declaration of wetlands and watercourses, etc. The Special Conditions may also contain requirements verbalized at the meeting which need to be properly incorporated into the final plans. If your project also requires a building permit, all of the pre-conditions need to be completed before agency staff can sign off on the building department “check list.”

3. I need to post a bond? Why, when, and how?

Most permits require a performance bond to be posted to help ensure the project is implemented in accordance with the permit and, in the case of mitigation or enhancement plantings, those plants are cared for during their first two critical years following installation. The bond also provides the incentive to complete the end-of-project requirements, such as filing foundation as-built plans, getting the engineer’s letter of compliance, etc. The agency might also use the bond to fix problems at a site if the applicant is unresponsive to staff requests and a wetland and/or watercourse is at risk of impact.

The bond amount is included in the Special Conditions of the permit. The conditions may also call for an estimate for the retail, installed cost of any plantings. A defined percentage of this estimate will also be factored into the final bond amount. Once the bond amount is finalized, a check made out to the Town of Greenwich is submitted to the office of the agency. The funds are deposited into a non-interest bearing account for the duration of the project and “hold” period associated with plantings.

4. How do I get my bond back?

Once the regulated activities are complete and all conditions of the permit have been satisfied, a letter or email can be submitted to Wetlands requesting a final inspection and release of your bond. The compliance inspector will be looking to see if the site is stabilized and the work complies with the approved plans. She will also review the file to see that the end-of-project requirements have been met. These include foundation as-built plans, engineer’s certification of compliance, drainage management plans filed on the land records, etc. The portion of the bond attributed plantings will have a “hold” period, which is often two years, and compliance is met if 80% of the plants are thriving.

Bonded funds are mailed back to the entity who posted the bond. Without written authorization, the bond cannot be assigned to anyone other than the person who posted it.

5. I am a neighbor to a project. How do I participate?: Neighbors and interested parties can participate in various ways. Once submitted, the application is a public record and anyone may view it. Agency staff are on hand to help explain the proposal and answer questions. Learn more about how you can participate.

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Inland Wetlands & Watercourses Agency (IWWA) - Applying for a Permit

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1. I know I need a permit, so what next?

Process

Once you know your project falls within a regulated area you will need to assess what professional assistance will be helpful. If your wetlands and/or watercourses have not been identified (flagged) in the field by soil scientist and surveyed, this is a good first step. Always check with the IWWA office first to see what records are available. This could save time and money.
Next, an environmental analyst can provide guidance regarding the values of your wetland and early advice regarding how your desired plans do or do not support wetland protection. She can provide solutions to help balance your project before too much time and money has been spent on design work.
Many construction projects will require a civil engineer, who will be largely responsible for creating a site plan. The engineer will assess the project’s needs for, among other things, stormwater management, as accommodating stormwater will eventually become part of the scope of your project. An engineer will also be useful if a septic system is involved.
A landscape architect is a helpful professional to enlist for projects that include a landscaping component. A landscape architect will draft the site plan showing vegetation to be altered, any regrading, and what plants are going to be installed - including plants for mitigating the impacts the project may pose to wetlands and watercourses. It is important to work with a professional who has experience with wetlands and watercourses and shares your aesthetic.
Any of these professionals can represent you to the agency. Whether or not you retain an attorney is a personal choice. Generally, the more complex a project is, the more likely an applicant is to have an attorney as part of their team.

For simple projects, it is best to speak with a technical staff member to discuss what is the minimum information you need to support your project. A cadre of professionals may well be more than is necessary. Application forms are available on the agency’s website.

2. Why are there three levels of applications and how do I know which one to use?

The agency provides three levels of applications in recognition of the variety of complexity in submitted projects and the variety of supporting documentation that is needed. Minor projects may be approvable by the agency staff. These projects are generally further from the wetland and/or watercourse and tend to be small-scale activities such as small additions, decks, generators, etc., which do not involve a lot of grading or clearing. The application requirements are relatively simple.

The vast majority of applications submitted are subject to review by the agency and entail more substantial additions or landscaping, new homes, expansion of lawns, pond dredging, etc. Many of these projects will require one or more professionals to help compile application documents. Of these, the environmental analyst and engineer will contribute the most, once the wetland boundary and survey are obtained. The highest category is reserved for projects which may cause significant impact to wetlands or watercourses, thus the supporting documentation reflects this potential. Usually, a variety of professionals are needed to represent these more complex applications and a public hearing will be held.

3. How do I submit my application?: Once you have assembled your application documents, you can make an appointment by emailing the Applications Coordinator, Peter Mangs. He will review the package to ensure all necessary information is provided. The deadline for submission is 3 p.m. the Friday before each regularly scheduled monthly meeting of the agency. The filing fee must be submitted at the time of filing. A digital copy of the application package is also needed for submission.

4. Are my neighbors going to be informed of my application?: Yes. As part of the application process abutting property owners are notified by direct mailing. The agency is only interested in receiving input from the public pertaining to wetland and watercourse protection. Consequently, even if your neighbor doesn’t like your project (or you!), their comments will not carry weight unless they reference wetland issues that can be substantiated.

5. Who are the members of the Inland Wetlands and Watercourses Agency?: The agency’s seven regular and three alternate members are residents of Greenwich, who volunteer their time to review applications and other important issues related to the town’s wetland and watercourse resources. The Board of Selectmen make appointment recommendations to the Representative Town Meeting, which is ultimately responsible for making the final appointments. The agency is supported by five technical staff members and three administrative staff members.

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Inland Wetlands & Watercourses Agency (IWWA) - When a Permit is Needed

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1. I am interested in creating a pond on my property. What should I take into consideration prior to submitting an application?

An application to create a pond should be made after careful consideration of the future pond’s support system, e.g., the size and condition of the watershed contributing to the pond, the depth of the pond, and how often it will be fully flushed (water flowing in completely replaces the volume of water in the pond). Ponds should be at least eight feet deep and have side slopes of 1:3, with more shallow slopes for the first 18 inches of depth. This baseline design information will determine the minimum size the pond should be. If there is a small area contributing overland flow to the pond or if the pond is in a stream which flows for only part of the year, the flushing rate will be low and the likelihood nuisance algal blooms and floating vegetation will increase. Similarly, the nature of the landscape contributing overland flows will influence the presence of algal blooms and floating vegetation.

Management of fertilizers, pet waste, impervious surfaces, and failing septic systems on your property and those of your neighbors will make a difference. The pond should be designed with habitat goals in mind not just aesthetic goals; i.e., there should be a buffer area of tall, native grasses or the like between the lawn and the water’s edge to keep lawn chemicals and clippings out of the pond and to discourage geese from congregating. Creation of a pond requires approval of the IWWA and the application documentation will require professional assistance. Larger ponds and larger streams with more extensive watersheds may require additional permits from the Army Corps of Engineers. Generally speaking, creation of a pond in an otherwise healthy wetland is not in the best interest of the wetland, thus obtaining a permit will be difficult.

2. Can I put yard debris in or next to wetlands?: Repeated disposal of lawn clipping, leaves, and other yard waste in the same area in a wetland or next to it, will result in filling of a regulated area. This violation can be avoided if the yard waste is spread out thin enough that it is capable of decomposing within a year or so, i.e. 4 inches or less for clippings and below the knee for leaves.

3. I want to “clean up” an area of scrubby vegetation on my property. Do I need a permit?

If the scrubby area is in a wetland and/or within 100 feet (150 feet in public drinking water supply watersheds) to a wetland and/or watercourse, then the cleanup work will likely be regulated. “Cleaning up” is the most common source of violations largely due to the somewhat vague language in the state statutes, which state “landscape maintenance” is allowed without a permit provided the work does not change the character of the area.

Acknowledging the lack of clarity in regulations, it is best to speak with a member of the agency’s staff, who will gladly meet you and/or your landscaper in the office or on-site to discuss your plans, regulations, and if applicable, the permitting process. There is no charge for this consultation.

4. I want to install a deer fence. Do fences require an IWWA permit if it’s in a regulated area?: Yes, a deer fence, privacy fence, stone wall, etc. requires a permit from the IWWA if it is proposed in a wetland, watercourse, and/or their 100 or 150-foot Upland Review Area. Provided the fence does not include altering the grades or clearing vegetation to accommodate it, a permit should be issued. Permits for fences include a condition requiring the bottom of the fence be set 6 inches off the ground within 35 feet of the wetland or watercourse to allow other wildlife the ability to move across the landscape, though this condition is waived when it conflicts with the building code.

5. Is a permit required to remove trees?

In most cases, if you are removing trees more than 100 feet (150 feet in public drinking water supply watersheds) from a wetland or watercourse, no permit is needed. If you are planning to have trees cut in a wetland or the 100 or 150-foot buffer from the wetland or watercourse, then a permit will be necessary if more than 2 to 3 trees are affected. Agency staff are readily available to meet with you and/or your arborist to discuss your plans in the office or on-site at no charge.

Also be aware that if the tree(s) in question lie between the road and your property line, the town tree warden must be consulted.

6. My septic system is failing. Do I need a permit if the repair is located within IWWA regulated areas?: Yes, installation of a septic system in regulated areas, even correcting a failed system, requires a permit. Staff will be looking to see that the footprint of disturbance is minimized, erosion and sedimentation controls are adequate, and if applicable, proper mitigation is included, prior to issuing the permit. It is in everyone’s best interest to get the system repaired as quickly as possible.

7. What if I am in violation of the regulations?

Unfortunately, violations of the regulations occur and enforcement action follows. The first step is the technical staff issues a stop work order for the property and then issues a cease and correct order. The order is issued to the property owner and the contractor. Recipients will be given the opportunity to speak directly with the agency members to present information as to why the order was issued in error. The agency considers the evidence and determines if the order will be upheld, modified, or withdrawn.

When the order is upheld or modified, the violators will be directed to submit an application for corrective action. This is processed the same way an application is, however the agency doesn’t issue a permit, it issues an order to correct with mandatory dates for implementation.

Fees

Application fees for corrective actions are triple the normal base fee. Additionally, the agency has the authority to impose fines of up to $1,000 per violation per day. As a last resort, the agency may seek an injunction from the courts to force a violator to correct a violation. Thankfully, this step is rarely warranted. Fees, fines, and court action associated with violations are expensive and the agency’s staff will gladly make themselves available to help you avoid them. Questions and guidance are free; please don’t be shy!

8. When do I need a permit from the IWWA for my residential property?

Work in a wetland or watercourse, or within 100 feet of those, requires a permit from the IWWA. If the project is in a public drinking water supply watershed, the 150 feet adjacent to the wetland or watercourse is regulated. This buffer area is properly identified as an “Upland Review Area.” Wetlands, watercourses, and Upland Review Areas can collectively be referred to as regulated areas. In general, the types of activities in regulated areas on a residential property requiring a permit include:

The construction or placement of any structures, including sheds, generators, and propane tanks, demolition of structures
Clearing of vegetation (whether it is overgrown or not)
Alteration of grades
Installation of curtain drains and the like
Maintenance of ponds and streams
Installation or repairs of septic systems
Expansion of lawns, driveways, and hardscape areas
Installation of fencing

Landscaping activities are most likely to be conducted in violation of the regulations, resulting in an enforcement action by the Town. For this reason, homeowners are strongly encouraged to check in with the agency staff to be sure your anticipated work does not require a permit. People are encouraged to visit the office of the agency where extensive records are available for any property with a past application.

Documentation for 1973 to 2010 applications submitted can be accessed through the agency’s public portal. Newer applications are available in the agency’s office. Technical staff are also available to meet with you in the office or come to your site and discuss the land and your project ideas.

9. Within the 100/150-foot regulated buffer, how close to the wetland or watercourse can I build and/or landscape?: Because every wetland, watercourse, and project creates a unique set of circumstances, there is no hard and fast “setback” within the 100 or 150-foot regulated buffer. The quality of the wetland, nature of the activity, justification for the activity, and mitigation opportunities are variables the agency and their staff take into consideration.

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Parking Services

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1. Contact Us: 203-618-3060 (Phone)
203-618-3065 (Fax)
Email
Return to Parking Services page

2. What are the parking rates in Greenwich?

Parking Rate Schedule

3. How can I pay my parking ticket?

You can pay your parking ticket in the following ways:

By Mail - Department of Parking Services
P.O Box 1665
Greenwich, CT 06836-1665
In Person - Department of Parking Services, Back of Town Hall
101 Field Point Road
Greenwich, CT 06830
Place payment and citation in the locked drop box outside of Department of Parking Services Office
Over the Phone - 800-956-1263, voice payment service is available 24 hours a day, 7 days a week. A convenience fee of $ 3.50, will be charged.
Online

4. How can I dispute my parking ticket?: To dispute / appeal a parking ticket please click here. NOTE: Parking tickets must be disputed within 15 days of the issuance date of the citation.

5. I tried to pay my ticket using the automated system but the ticket does not exist in the system. What do I do?: If your ticket was recently issued, it is possible it has not been entered into the database, yet. Please check back in a day or two, and if you still cannot find it, call Parking Services at 203-618-3060.

6. How do I get a boot taken off my vehicle?

To have the boot removed, from a vehicle, all outstanding parking tickets and the boot fee must be paid in cash, at the Department of Parking Services, Mon - Fri 9:00 a.m.- 3:00 p.m.

After 3:00 p.m. Mon - Fri and all day Saturday and Sunday, cash payments must be made the Greenwich Police Department Headquarters, located at 11 Bruce Place, Greenwich CT.

The payment must be made in person.

7. If my vehicle has been booted and / or towed, can I still pay online?: The payment must be made in person. To pay to have the boot removed, from a vehicle, all outstanding parking tickets and the boot fee must be paid in cash, at the Department of Parking Services, Mon - Fri 9:00 a.m.- 3:00 p.m. After 3:00 p.m. Mon - Fri and all day Saturday and Sunday, cash payments must be made the Greenwich Police Department Headquarters, located at 11 Bruce Place, Greenwich CT.

8. I received a parking ticket for a vehicle I no longer own. What do I do?

If you are no longer the owner of the ticketed vehicle, please mail a copy of the ticket or notice with the following:

Bill of sale
Documents of sale and a completed Vehicle Transfer form to:
Town of Greenwich
Department of Parking Services
101 Field Point Road
Greenwich, CT 06830

9. What is the purpose of the Residential Permit Parking program?: The program is designed to improve parking availability for neighborhood residents. Click here for more information.

10. How does the Residential Permit Parking program work?: An eligible vehicle owner can purchase a permit that allows for parking at residential zones during restricted periods. Permit holders are still subject to all other posted regulations in their zone, including no parking for street sweeping or snow plowing when applicable. The permit is only applicable in the zone specified on the parking permit decal. Click here for more information.

11. Who is eligible for a Residential Parking Permit?: Residential Parking Permits can be issued for a vehicle whose owner resides within an existing zone. Click here for more information.

12. I am a Residential Parking Permit holder, is there provision for my guests who come by car?: Each household is allowed to obtain up to two visitor parking passes provided that you purchase a parking permit. Visitor parking passes are not replaced if lost or stolen.

13. How do I obtain a parking permit?

If you are NOT a current permit holder and are interested in applying for an Annual Parking Permit, waitlists are in place for the various parking lots. You will need to join a waitlist. You will be contacted via a letter when you become eligible to receive an annual Parking Permit application.

For additional details on the various annual parking permits / associated lots, eligibility requirements and link to add your name to a waitlist, click here.

NOTE: It is the responsibility of the parking permit waitlist applicant to notify the Department, immediately, of any changes in your information to ensure that any correspondence or materials are sent to you properly, including changes to your home address, email address, phone number.

Please contact us at: pspermitupdates@greenwichct.org to update your waitlist entry information.

14. As a current parking permit holder, how do I update my information (address, phone number, email, vehicle/s, etc.)?

It is the responsibility of the parking permittee to notify the Department, immediately, of any changes in your information to ensure that any correspondence or materials are sent to you properly, including changes to your home address, email address, phone number, vehicle information.

Please contact us at: pspermitupdates@greenwichct.org to do so.

15. I don't have a railroad station parking permit, can I still park my car at the station?: The Cos Cob (Marina - Strickland Road), Old Greenwich (Northbound side), Riverside (Northbound side) and Greenwich (island Beach Lot) railroad parking station lots offer Day parking. The Day Parking fee is $ 7.00. NOTE: ONLY park in the area designated as Day Parking.

16. How do I update my waitlist information?

It is the responsibility of the parking permit waitlist applicant to notify the Department, immediately, of any changes in your information to ensure that any correspondence or materials are sent to you properly, including changes to your home address, email address, and phone number.

Please contact us at: pspermitupdates@greenwichct.org to do so.

17. I am going on a trip and I have to leave my car at the parking lot for several days, what do I do?: In accordance to the Town's parking ordinance, Section §14-17.1, vehicles may not be left in the parking lot for over 24 consecutive hours. Vehicles parked for over 24 hours are subject to being fined and/or impounded.

18. What are the requirements to rent a parking meter?: FAQS on Meter Rentals.

19. How do I obtain a Parking Meter Rental Application?: Click here to obtain the Parking Meter Rental Application.

20. How do I report a parking issue (broken meter, etc.)?: https://www.greenwichct.gov/848/Service-Request

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Parks and Recreation

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1. How do I obtain a park pass?: Visit our park pass page online.

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Planning & Zoning

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1. Contact Us: 203-622-7894 (Phone)
203-622-3795 (Fax)
Email
Return to the Planning & Zoning page

2. What are the zoning setbacks for my property?: Setbacks, Floor Area Ratios and other height and bulk restrictions can be found in charts from Section 6-205 (a) (residential zones) and Section 6-205 (b) (business zones) of the Building Zone Regulations.

3. What is the zoning for my property?: Please click here to see the Town's Resource Maps.

4. When is Site Plan approval from the Planning and Zoning Commission required to build?: Site Plan Approval is required by Planning and Zoning Commission in accordance with Section 6-13 of the Building Zone Regulations.

5. How does one report suspected zoning violations?: Zoning Violations should be reported to the Zoning Enforcement Officer (ZEO) at 203-622-7753. The Zoning Enforcement Officer is located within the Building Division of the Department of Public Works. Please contact the Building Division at 203-622-7754 for office hours.

6. What are the regulations governing home offices and home occupations?: Home Occupations are defined in Section 6-5 (28) (PDF) and Home Offices are defined in Section 6-5 (28.1) (PDF) of the Building Zone Regulations. The use regulations pertaining to Home Offices are specified in Section 6-95 (b) and Section 6-97 (b)(2) (PDF).

7. How do I obtain a house number and where must the number be displayed?: View information on the assignment and display of street numbers.

8. How large a house can I build?: If you want to know how the maximum floor area on your property use the following simple formula: (Lot Area of Your Property in Square Feet) x (Floor Area Ratio) = Maximum Floor Area. To convert from acres to square feet, multiple the lot area in acres by 43,560.

9. Am I in the Coastal Overlay Zone?: The Town Zoning Map and the Coastal Overlay Map can be found online, or you are welcome to view these maps in the Planning & Zoning office at Town Hall.

10. What flood zone is my property in?: The Federal Emergency Management Agency (FEMA) determines flood zone boundaries. The flood zone maps produced by FEMA are the only document that can legally determine which properties are within a designated flood zone. The FEMA Flood Zone Maps are available on the FEMA website. Use the selection boxes to choose state, county and town. If you wish to review the Town of Greenwich Regulations regarding development in the Flood Hazard Overlay Zone please refer to Section 6-139.1 of the Building Zone Regulations (PDF).

11. Where can I find more information about Building Zone and Subdivision Regulations?: Browse the Building Zone and Subdivision Regulations.

12. What regulations govern the installation and relocation of signs?: Division 16 (PDF) of the Building Zone Regulations governs the installation and relocation of signs. The Architectural Review Committee (ARC) reviews all signage and awnings in residential zones that pertain to legally non-conforming uses, permitted institutional uses, and other uses authorized by the Board of Appeals as special exceptions or by the Planning and Zoning Commission by special permit. The ARC also reviews all signage and awnings in any business zone. In addition to review by the ARC, a building permit shall be required for the erection, relocation or alteration of a sign as listed in Sections 6-163 and 6-164 (PDF) of the Building Zone Regulations. A completed application from the Sign and Awning Approval packet (PDF) should be submitted to the Planning and Zoning Department at least two weeks prior to the a Architectural Review Committee meeting, listed on the meeting schedule.

13. What are the Coastal Area Management regulations?

The Coastal Overlay Zone is established in accordance with the authorization of Sections 22a-90 to 22a-96 of the General Statutes as amended by Public Act 79-535, The Connecticut Coastal Management Act. If you wish to review the Town of Greenwich Regulations regarding development in the Coastal Overlay Zone please refer to Section 6-111 of the Building Zone Regulations (PDF).

The Town Zoning Map and the Coastal Overlay Map can be found online, or you are welcome to view these maps in the Planning & Zoning office at Town Hall.

14. What is FAR and what is included?

The Town of Greenwich Building Zone Regulations currently define Floor Area, Gross for residential zones in Section 6-5 (22.1) (PDF). The floor area ratios and other height and bulk restrictions can be found on the chart in Section 6-205 (a) (PDF).

Floor Area Worksheets are required for site plan applications and subdivision applications when applicable for the purpose of demonstrating the "gross floor area." Scaled worksheets are to be prepared based upon floor plans, which represent existing or proposed conditions as applicable to the particular circumstances of the site plan or subdivision approval being sought. It is preferred that floor plans and worksheets be prepared by a professional architect; two sets are to be submitted.

15. What is the role of the Architectural Review Committee in reviewing plans for exterior alterations and the installation of signs and awnings?

The Architectural Review Committee evaluates all design proposals in the following instances: Signs and Awnings and Exterior Alterations. The Architectural Review Committee (ARC) reviews all signage and awnings in residential zones that pertain to legally non-conforming uses, permitted institutional uses, and other uses authorized by the Board of Appeals as special exceptions or by the Planning and Zoning Commission by special permit. The ARC also reviews all signage and awnings in any business zone. To apply to the ARC for sign and awning approval, see the Sign and Awning Application Packet (PDF).

The Architectural Review Committee (ARC) may review any exterior alterations, landscaping, and lighting changes for uses in any business zone, any legally non-conforming use in a residential zone, any use that requires site plan approval from the Planning and Zoning Commission, any use permitted by Special Permit authorized by the Planning and Zoning Commission or Special Exception authorized by the Board of Appeals, or any residential use involving the housing of three or more families on one lot. Exterior alterations shall include, but are not limited to, replacement of doors or windows or signs involving a substantial change in design, material or color as well as removal or alterations of roof top mechanical structures and other integral parts of the structure. To apply to the ARC exterior alteration, see the Application for Exterior Alteration (PDF). View criteria used by the Architectural Review Committee to evaluate all design proposals.

16. What are the regulations regarding having animals on my property?: Planning and Zoning Regulations pertaining to agricultural animals can be found in Section 6-94(a)(3) and Section 6-95(a)(7) (PDF). The town health department provides further regulation of animals. View additional information pertaining to horse related activities (PDF).

17. Can I subdivide my property?: The Town of Greenwich Subdivision Regulations currently define a subdivision as "Subdivision shall mean the division of a tract or parcel of land into two or more parcels or lots for the purpose, whether immediate or future, of sale or building development expressly excluding development for agricultural purposes, and includes resubdivision." Subdivision applications require review at public meeting by the Planning and Zoning Commission. View Subdivision Regulations (PDF). View all Subdivision forms and informational documents. For additional guidance, the Planning and Zoning office is open from 8 a.m. to 3:30 p.m. Professional staff assistance is available from 9 a.m to noon each business day, except Wednesday.

18. Where can I find additional guidance?: For additional guidance the Planning and Zoning office is open from 8 a.m. to 3:30 p.m. Professional staff assistance is available from 9 a.m. to Noon, Monday, Tuesday, Thursday and Friday of each business day.

19. Is it permissible to add an apartment in a single-family home, or a guest cottage on a property?: Planning and Zoning Regulations pertaining to accessory apartments can be found in Section 6-99 (PDF). The Accessory Apartment Application Information is available online. Planning and Zoning Regulations pertaining to accessory buildings, such as guest cottages, can be found in Section 6-5(a)(6) (PDF), Section 6-95(a)(5) (PDF), and Sections 6-144 through 6-147 (PDF). Additional information can be obtained through the Zoning Enforcement Officer and/or the Zoning Board of Appeals by calling 203-622-7753.

20. What regulations govern the installation of fences and walls?

Fences and walls are governed by Section 6-140.2 (PDF) of the Building Zone Regulations.

Zoning approval shall be required for all walls, fences or combinations thereof that are solid or substantially obstruct light, air or ventilation and are over six feet six inches in height. Height shall be determined by a measurement taken from the side having the lower existing grade. Existing grade shall mean the elevation of the ground adjacent to the proposed fence, or wall, or combination thereof prior to any regarding, fill, excavation or berming and concurrent with or subsequent to the erection of the fence or wall.
Fences or walls or a combination thereof when located in the required yard may not have additional materials attached which would together exceed six feet six inches in height.
A fence post may exceed the maximum permitted fence height by up to six inches.
Building permits shall be required for any type of fencing constructed as an appurtenance to a sports court larger than 1,000 square feet or any other recreational facility.

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Police

Show All Answers

1. Contact Us: 203-622-8000
203-618-8866 (Fax)
Email
Return to the Police page

2. How can I arrange a youth-group tour of the Greenwich Police Department?: Tours can be arranged by contacting the Sergeant John Thorme at 203-622-3660.

3. How can I arrange to have a guest speaker from the Greenwich Police Department address my civic organization?: Guest speakers can be arranged by contacting Sergeant John Thorme at 203-622-3660 who will assign a speaker to address your particular topic of interest.

4. How do I get a copy of an accident or incident report?

Copies of reports are available from the General Services Division located on the first floor of the Public Safety Complex. It is recommended you call 203-622-8024 to determine if the report you want is available. Normal processing time for an accident report requires five business days from the date of the accident. Incident reports must be requested in writing and are processed in four business days from receipt of your request. Hours of operation are Monday through Friday, 8:30 a.m. to 4:15 p.m.

Normal processing time for an accident report requires five to seven business days from the date of the accident.

Incident reports must be requested in writing and are processed in five to seven business days from receipt of your request. Please note: Current state and federal FOI laws prohibit the release of certain privacy-related information to the public. Due to the volume of requests and the extraordinary amount of time to review each report to comply with these laws, there may be an extended wait for your report.

Please e-mail your request to GPDrecordssection@greenwichct.org and include your Case number.

Copies of accident reports can also be purchased online at www.crashlogic.com

5. What do I need to do in order to get fingerprinted?

Visit Greenwich Police Public Fingerprinting

Due to COVID-19, fingerprinting services are conducted by appointment only. The services are offered solely to Greenwich residents or employees of businesses located in Greenwich.

Charge for fingerprinting service is $10 per card. If you do not have a fingerprint card, cards may be purchased for an additional $5.00 per card when you check in for your appointment.

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Public Works

Show All Answers

1. Contact Us: 203-618-3001 (Phone)
Email
Return to Public Works

2. What is the "Town Right of Way"?: Do you know where your property line is? Many property owners believe their property begins where their lawn meets the road, but in reality the Town right of way extends a distance beyond the edge of pavement. In most cases, property line issues come to light when a property owner tries to erect a fence, stone wall or basketball hoop on what they believe is their property. Physical obstructions in the Town right of way (with the exception of utility poles, Town signs, mailboxes, etc.) are prohibited.

3. How do I get my garbage collected?

The Town of Greenwich is not responsible for any household garbage collection.

There are 2 options to dispose of your garbage.

1. You can hire a private certified hauler to collect your garbage. Please see List of Licensed Waste Haulers (PDF)

2. Residents can bring trash and garbage (and recyclables) to the Holly Hill Resource Recovery Facility (PDF)(transfer station). You will need a vehicle dumping permit decal which can be obtained at no charge at the Holly Hill scale house by showing proof of residency and car ownership.

4. My neighbor is building something on his property (or digging a hole), etc. How do I find out what is he doing?: Unless there is a compelling reason to the contrary, speak directly to the neighbor. The best opportunity to resolve a potential issue exists before a formal inquiry or enforcement action takes place. If this is not possible, or if a problem remains, contact our office at 203-622-7753. Please have the correct street address and owner's name available.

5. How do I report a fallen tree?: Contact the Department of Parks and Recreation at 203-622-7824.

6. How do contractors inquire about payment of bills?: Contact the Department of Public Works at 203-622-3717.

7. How/Where do I get rid of my paint?

You can recycle your paint on Household Hazard Waste Day (listed on the Waste Disposal Divisions' page) OR you can recycle paints at certain paint stores in the area. Please visit

https://www.paintcare.org/ for locations.

8. I think my mailbox was hit by a Town plow. What do I do?

If you feel your right-of-way or mailbox has been impacted by a Town snow plow, please fill out the incident report below.

(Please report the incident within 24 hours of occurrence)

Mailbox Incident & Application Report Form (PDF)

9. I have an issue regarding parking.

Please direct all parking issues to Parking Services

Office: (203) 618-3060

or you can visit their web page

https://www.greenwichct.gov/567/Parking-Services

10. Can I get a speed hump on my street?: The Town of Greenwich is not currently installing speed humps on public roads.

11. I have an issue on my private road: Highway does not have jurisdiction over private roads. Please contact your association.

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Public Works - Building Inspection

Show All Answers

1. Contact Us

203-992-8910

2. What are my property setbacks?: Building Zone "setbacks" (required yards) are required for all structures (buildings, sheds, swimming pools, tennis courts, air-conditioner condensing units, generators, above ground tanks, pool equipment, etc.) Refer to Section 6-203 and 6-205 of the Building Zone Regulations (PDF) as a guide; actual setbacks are determined only by submission of a Class A-2 Survey Map showing all current conditions on the property to the Zoning Enforcement Office.

3. My neighbor is operating a business from his residential property. Is it legal?

Probably not. Contact Public Works with the following information:

The address
Name of property owner (if possible)
Type of business
Hours of operation
Other information such as employees coming to the home, deliveries, materials being stored, etc.

4. How do I find a plot plan?: Email your request to bldgrecords@greenwichct.org. Your request will be researched and responded to by return email. If the Division of Building Inspection has a copy of a plot plan it will be sent to you by return email. The records include building permit files only, dating back to 1926. Although not all files contain plot plans most permit files for new structures or additions built after 1928 do contain them.

5. When is floor area ratio (FAR) data required as I apply for a building permit? How must this information be presented?

Floor Area Ratio verification must be provided when the cumulative floor area for all buildings on a lot equal or exceed 90% of the maximum allowable floor area for that lot. Two complete, identical sets of construction plans must accompany a building permit application (PDF). One of those sets must demonstrate the floor areas that are represented on the permit application form. No other format, separate plan sheets or diagrammatic presentations will be acceptable. Submitted plans must be prepared at 1.25 inch = 1 foot scale.

Proposed construction plans (floor plans, framing plans, building sections, elevations, etc.) must be consistent with the proposed floor area ratio data. If, in the proposed construction plans, there are dimensional inconsistencies or irregularities such plans will not be acceptable and the application will be denied.

6. What are the requirements for fences?

Fences are regulated in two ways. Swimming pool fences are regulated by the State Building Code. Boundary/privacy/decorative fences are regulated by the Building Zone Regulations, Section 6-5(a)(49) (PDF). There is no regulation as to color, material, or which way the fence's "good side" may face. No fence of any type may be placed or altered within the Town right-of-way.

Fences must not restrict/obstruct vehicle sight line for any roadway/driveway as may be determined by the Town's Highway Maintenance Division or Traffic Engineering Division. Fences in commercial zones require review/approval by the Planning and Zoning Commission.

7. What does as as-built grade plane condition on my building permit mean?: Prior to the issuance of any certificate of occupancy an as-built grade plane report that provides the actual final grade plane as well as supporting data must be submitted. It must be in the same format as was submitted with the permit application. A further statement reporting the percentage of building perimeter wherein the grade is greater than five feet and a statement reporting any points where the finished grade is 12 feet or more below the first floor elevation are part of the grade plane report. This data may be subject to verification prior to the issuance of any certificate of occupancy.

8. My neighbor is parking/storing his boat, motor home, trailer etc, in his yard. Is that legal?: The Building Zone Regulations do not prohibit this type of equipment or its location on private property. Discuss the situation with your neighbor and try to reach a mutually agreeable arrangement. Ask your neighbor to come to your home so they may appreciate your perspective and view of their property.

9. My neighbor is excavating an area I feel is wetlands. What can be done?: Contact the Inland Wetlands and Watercourses Agency at 203-622-7736.

10. What does an as-built floor area ratio condition on my building permit mean?: Prior to the issuance of any certificate of occupancy as-built floor plans presenting calculations in the same scale and manner as on the plans presented with the building permit application (PDF) must be submitted. Plans are to be signed and sealed by the architect. The architect must state on the as-built plans that he/she has physically measured and verified the dimensions of the building. Such measurements may be subject to further verification prior to the issuance of any certificate of occupancy.

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Public Works - Sewer

Show All Answers

1. How is this being addressed?

This program is ongoing, with the remainder of Greenwich under investigation in our second investigation phase. The letters going out to residents include those for:

Confirmed illegal connection: where the physical connection of an illegal sources to the sanitary collection system was documented during an inspection. This letter mandates disconnection.
Flexible connection: where the sump pump discharge is flexibly connected to its discharge point, even if the current discharge point is acceptable. This letter mandates installation of hard piping, to prevent future connection to an inappropriate location.
Suspected connection: where preliminary investigation in the area strongly indicates an illegal connection. This letter mandates an inspection to perform testing which will either negate or confirm the connection.
Request for inspection: where initial attempts to schedule an inspection were not successful, for whatever reason. This letter mandates that the property owner schedule an inspection.

Learn more on the How to Comply page.

2. What is inflow?: Inflow is ground or storm water discharged by connection to the sanitary sewer through basement sump pumps, floor drains, roof leaders, foundation and yard drains, catch basins and condensate lines, etc. These types of connections to the sanitary sewer are illegal as dictated by the Town Sewer Code. Inflow sources contribute to high flows in the system, resulting in sanitary sewer overflows. Such overflows can have a detrimental effect on the ecology of the Long Island Sound, reduce water quality for recreation, and create unhealthy environmental conditions for Town residents.

3. How is it found?: To help identify inflow sources, the Town of Greenwich embarked on a major investigation of its collection system. In the first phase, flow monitoring was conducted in several neighborhoods including Belle Haven, Byram, Old Greenwich, and Riverside. As a result of this monitoring, particular areas were targeted for more specific investigation in the form of smoke testing and building inspections. Additional inspections have identified other areas and the town is starting a second phase of flow monitoring to help identify sources.

4. How much was found?: From these inflow investigations, we found a total of 181 sump pumps and 30 drains directly connected to the sewer. Sump pumps have the potential to be connected to the sewer because of an unknown discharge location or flexible discharge pipe. The confirmed illegal connections have the potential to discharge 1.55 million gallons of inflow during a storm, approximately 15% of the Grass Island Wastewater Treatment Plant's average daily flow. This is clearly a significant issue for our collection system and treatment plant facilities.

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Purchasing & Administrative Services

Show All Answers

1. Contact Us: 203-622-7881 (Phone)
203-622-2221 (Fax)
Email
Return to the Purchasing page

2. How do I add my company to the vendor list for a particular commodity or service?

Please submit your company information via email or by letter:

Purchasing Department
Town Hall
101 Field Point Road
Greenwich, CT 06830

3. How do I obtain a copy of a Request for Bid/Proposal?: Please click here to obtain a copy of a Request for Bid/Proposal.

4. How do I obtain the results for a particular Request for Bid/Proposal?

Please contact the Purchasing Department via email or by letter:

Purchasing Department
Town Hall
101 Field Point Road
Greenwich, CT 06830

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Representative Town Meeting (RTM)

Show All Answers

1. How can I get on the RTM?

To get on the ballot for RTM you will need to get 25 registered voters from your district to sign a petition. The petition is available prior to Elections held in the odd years or pick up in the Town Clerk's office for the upcoming election in November. The petition is due to the Town Clerk in early September of the odd years.

When a vacancy occurs during the RTM term, the members of the district fill the vacancy. Look for news of vacancies on this website and in local newspapers. You should contact your district chair to indicate your interest.

2. How do I find out what RTM District I am in?

RTM Districts are the same as your voting District. Greenwich voters go to the same polling place for every type of election: municipal, state or federal. The actual "voting districts" do change each year, which means there may be more or fewer lines at a polling place. These lines represent the various districts and the different ballot styles in use for each district. You can check your voter status here.

RTM and State Assembly Districts and Polling Places (PDF)

RTM Districts - Boundary Descriptions (PDF)

RTM Districts - Detailed (PDF)

RTM Districts and Polling Places (PDF)

3. How can I learn about the upcoming RTM meeting?: You can find information about the next RTM meeting in the RTM Documents & Schedules, which is posted prior to each meeting.

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Retirement

Show All Answers

1. When can I make an appointment with the Retirement Administrator to review my retirement?: When you have submitted your letter for retirement to your supervisor and copied the Retirement Administrator.

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Senior Center

Show All Answers

1. Contact Us

203-862-6700 (Phone)

203-862-6701 (Fax)
Email
Return to Senior Center website

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Tax Collector

Show All Answers

1. Contact us: Telephone: 203-622-7891
Fax: 203-618-7654
Email
Return to the Tax Collector page

2. What are the office hours?: In-person payment Monday - Friday 8:30 a.m. - 3:30 p.m. All other business Monday - Friday 8 a.m. - 4 p.m.

3. How do I check online to see if Real Estate, Motor Vehicle or Personal Property tax has been paid?: To check online to see if your Real Estate, Motor Vehicle or Personal Property tax has been paid click here.

4. What is a Mill Rate?: A mill is equal to $1.00 of tax for each $1,000 of assessed value. To calculate property tax, multiply the assessment of the property by the mill rate and divide by 1,000. For example, real estate with an assessed value of $665,000 ($950,000 true and actual value) located in a municipality with a mill rate of 11.682 would be taxed at $7,768.53 per year. A motor vehicle with an assessed value of $19,600 ($28,000 true and actual value) located in a municipality with a mill rate of 11.682 would be taxed at $228.97.

5. How is the Mill Rate determined?: During May of each year the Greenwich Board of Estimate and Taxation determines the mill rate for the upcoming fiscal year. (By statute, all Connecticut cities and towns have a uniform fiscal year which runs from July 1 through the following June 30.) (CGS 7-383). The mill rate is determined by dividing the amount of revenue required by the Town (determined during the January through May budget process) by the total assessed value of all taxable property. Under Connecticut law assessed value of property must be 70% of present true and actual value. (CGS 12-62a)

6. When is tax payment due?

Tax bills due July 1 must be paid on or before August 1 to avoid interest. Tax bills due January 1 must be paid on or before February 1 to avoid interest. If the final day to pay is a Saturday, Sunday or Holiday payment may be made without interest the following business day.

Real Estate tax is due in two installments on July 1 and the following January 1. Motor vehicle and personal property tax is due in one installment on July 1. Supplemental motor vehicle tax (initial registration of a motor vehicle after October 1 and before the following August 1) is due in one installment on January 1.

7. What if I have not received a tax bill?

Failure to receive a tax bill does not exempt you from liability. (CGS 12-130) Late payment is subject to interest at the rate of 1.5% per month, 18% per annum from the due date of the bill. (CGS 12-146) Other costs may be associated with late payment. Minimum interest is $2.00. Returned check fee is $20.00. For information on outstanding bills please call the Tax Collector office at 203-622-7891.

8. Can I pay tax online?

There are two ways to pay online:

Electronic Funds Transfer (EFT): There is a convenience fee of $0.95 (95 cents) per transaction. The convenience fee goes directly to the vendor. It does not go to the Town of Greenwich.

Credit Card: There is a convenience fee of 2.95% per transaction. The convenience fee is determined by the amount of the payment. The convenience fee goes directly to the vendor. It does not go to the Town of Greenwich.

Examples of credit card convenience fee. If the tax bill is:

$100/The additional fee is $2.95
$500/The additional fee is $14.75
$1,000/The additional fee is $29.50
$5,000/The additional fee is $147.50
$10,000/The additional fee is $295.00

As with all tax payments, your payment is recorded as paid for interest and date of payment purposes on the date it is entered into our database. Your payment is not successfully completed until the funds are transferred into the Town of Greenwich's bank. If payment is returned for any reason there will be a return payment fee of $20.00 and interest may be owed.

To pay tax online click here.

9. How does motor vehicle/supplemental motor vehicle tax work?

Tax on motor vehicles that were registered on or before October 1, 2018 with the Connecticut Department of Motor Vehicles (DMV) will be due in full on July 1, 2019. (Payment covers October 1, 2018 - September 30, 2019.) Outstanding bills accrue interest at the rate of 1.5% per month. The minimum due amount due is $2.00.

Tax on motor vehicles that were registered after October 1, 2018 (called supplemental motor vehicles) with the Connecticut Department of Motor Vehicles (DMV) will be due in full on January 1, 2020. (Payment covers date of registration - September 30, 2019.) Outstanding bills accrue interest at the rate of 1.5% per month. The minimum amount due is $2.00.

10. How do I check to see if a motor vehicle registration is current?: You can check registration status of a motor vehicle with the Connecticut Department of Motor Vehicles. (DMV)

11. How do I check to see if there are outstanding Compliance issues (Property Tax, Parking Tickets, Emissions Testing, Insurance Requirements) before registration renewal?: You can check outstanding Compliance issues (Property Tax, Parking Tickets, Emissions Testing, Insurance Requirements) with the Connecticut Department of Motor Vehicles. (DMV)

12. How do I cancel my motor vehicle registration?: Registration cancellation for motor vehicles must be done through the Connecticut Department of Motor Vehicles. (DMV) Once the registration is cancelled please notify the Assessor office at 203-622-7885 (assessor@greenwichct.org) so the tax liability may be adjusted.

13. How do I change my motor vehicle billing address?

Address change for motor vehicles must be done through the Connecticut Department of Motor Vehicles. (DMV)

Your address cannot be changed by the Tax Collector office or the Assessor office.

If you do not change your address you may not receive a future tax bill or registration renewal notice.

14. What if I no longer own a motor vehicle that I received a tax bill for?: An adjustment can be made if your motor vehicle was sold, totaled, junked, registered out-of-state, stolen and not recovered or donated during the assessment period. Contact the Assessor office at 203-622-7885 (assessor@greenwichct.org).

15. What if I am delinquent on motor vehicle tax and need a DMV release?: If your name has been reported to the Connecticut Department of Motor Vehicles (DMV) as being delinquent in payment of motor vehicle tax, you will not be able to register or renew the registration of any motor vehicle until full tax payment is made. If you need an immediate DMV release, payment must be made in cash at the Tax Collector office. If you pay by check there is a 10 day waiting period.

16. What town do I pay motor vehicle tax to if I move within Connecticut?: Motor vehicle tax is due to the municipality where you lived on October 1. You will receive a bill that is due the following July 1. You pay the town where you resided on October 1.

17. May multiple tax bills be paid with one check?: Multiple tax bills may be paid with one check. Please list each bill number on the check.

18. Does the Town of Greenwich offer property tax relief for senior residents?: The Town of Greenwich offers property tax relief for senior residents 65 and older who meet annual income requirements. The filing period is February 1 - May 15 each year. For more information contact the Assessor office at 203-622-7885 (assessor@greenwichct.org).

19. Does the Town of Greenwich offer a tax exemption for veterans?

The Town of Greenwich offers a tax exemption for veterans who meet certain requirements. For more information contact the Assessor office at 203-622-7885 (assessor@greenwichct.org).

20. What is a Tax Sale?: Connecticut General Statutes Secs. 12-155 and 12-157 outline the parameters for collection of taxes and method of selling real estate for taxes. For information click here.

21. Terms and Definitions

Abatement: To decrease in amount or value; the process of reducing or eliminating tax which would normally be due and payable. (CGS 12-124) (CGS 12-124a)

Assessment/Assessed Value: The amount of value placed by the Assessor on real or personal property. Under Connecticut statute assessed value of property must be 70% of present true and actual value. (CGS 12-62a)

Budget-Making Authority: The municipal body which prepares the annual budget and calculates the mill rate. In Greenwich that body is the Board of Estimate and Taxation.

Delinquent: Tax debt upon which payment is in arrears. A tax bill is delinquent when it has not been paid by August 1, or has exceeded the statutory grace period. (CGS 12-146)

Demand Notice: Request for payment when taxpayer fails to pay. (CGS 12-155)

Exemption: Reduction or elimination of tax on certain types of property or persons. (CGS 12-81)

Grand Levy: Also known as Tax Levy. The amount of money to be raised through property tax to balance a town budget. Calculated by multiplying the Grand List by the Mill Rate.

Interest: 1.5% per month or part thereof calculated from the due date. (CGS 12-145)

Lien: A legal charge upon real estate or personal property for the satisfaction of a debt. (CGS12-173) (CGS 12-175)

Mill: A unit of monetary measure equal to one thousandth of a dollar.

Mill Rate: Determined by dividing the Grand Levy (amount of revenue required) by the Grand List (total assessed value of all taxable property). Rate is then applied to taxable property.

Municipality: A political unit of local self-government.

Rate Bill: A document which contains the proportion which each individual is to pay according to the assessment list. Specifies mill rate and installment due dates if not set by ordinance.

Rate Book: Listing of tax due from each taxpayer.

Refund: Return of monies erroneously collected or overpaid. Must be applied for in writing no later than three years from the date such tax was due. (CGS 12-129)

Supplemental Motor Vehicle Tax: Tax on vehicles registered after October 1 and before August 1 the following year.

Tax: Each property tax or installment, as increased by interest, penalties, fees and charges. (CGS 12-146)

Tax Levy: Also known as Grand Levy. The amount of money to be raised through property tax to balance a town budget. Calculated by multiplying the Grand List by the Mill Rate.

Tax Sale: A tax sale is a public auction of property conducted by a municipal entity which applies the proceeds against unpaid taxes or similar assessments owed. (CGS 12-157)

Tax Warrant: A legal instrument issued by the governing body of the municipality which empowers the Tax Collector to demand and collect payment of tax as set in the rate book for the year concerned. (CGS 12-132)

Uniform Fiscal Year: July 1 - June 30. (CGS 7-382)

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Town Clerk

Show All Answers

1. How can I get an absentee ballot for an election?

You may request an application of an absentee ballot by phone from the Town Clerk's office at 203-622-7897 or by mail from the:

Town Clerk
101 Field Point Road
Greenwich, CT 06830

The Town Clerk will send you a ballot once a completed application with an original signature is received. Ballots are available 30 days prior to an election. Absentee Ballot Application - click here

2. How do I get a license for my dog and how much do they cost?: Dog licenses cost $8 for spayed or neutered dogs and $19 if they are not spayed or neutered. View instructions on how to get a license (PDF).

3. What is the recording fee schedule at the Town Clerk's Office?: View the Land Recording fee schedule (PDF) for the Town Clerk's Office.

4. I do not live in Connecticut but am getting married in Greenwich, where do I apply for my license?: The Town of Greenwich is the only place you can apply.

5. Where do I pick up certified copies of my marriage license?: Certified copies are used for legal purposes and can be obtained from the town where the ceremony was performed.

6. I was married before, what name do I use for my new marriage license?: Whatever your legal name is at the time of application. If you changed your name to the previous marriage then that is your legal name unless your divorce decree reverses it or you have gotten a court order name change.

7. How do I register or cancel a business or DBA in the Town of Greenwich?

Please fill out the "Tradename Form" to file a DBA/business. The cost to file is $10.00 cash or check. The form needs to be notarized prior to filing.

Tradename Form

To cancel a DBA/business please fill out the "Cancellation Form". The cost to file is $10.00 cash or check. The form needs to be completed by the same parties that filed the original certificate. The form needs to be notarized prior to filing.

Cancellation Form

8. How do I get a copy of my divorce papers?: Regardless of where you were married, the court district for the area where you residing at the time of your divorce will have those papers.

9. Contact Us: 203-622-7897 (Phone)
203-861-3117 (Fax)
Email
Return to Town Clerk page

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Voter Registration

Show All Answers

1. Am I already registered to vote? How can I check my voter registration status?: Our online tool allows you to check your registration status, your party affiliation, and your polling place all at once. Click here to check your status.

2. Not registered? Or moved within town? How do I register or make changes to my registration?

You can also find other ways to register.

3. How can I check my party affiliation? How can I change my party affiliation?

First, check your existing affiliation by clicking here.

You must fill out a new application to vote and indicate the party with which you want to affiliate. If you are a member of a party and want to transfer between parties, it takes three months from the date you apply until your new party affiliation is effective. If you are an unaffiliated voter and want to join a party, complete the voter registration form and your new affiliation is effective immediately.

4. Where do I vote? How do I find my polling place?

Once you register to vote, and you are provided your polling, you will always vote at the same location for every election until you change your residence.

Use our online tool to find your polling place.

5. I need an absentee ballot because I will be out of town. How do I obtain one?

The Registrars of Voters do not issue Absentee Ballots. We do not track receipt of absentee ballots. We do not handle overseas ballots.

All of these items are handled by the Town Clerk’s Office. Please call them at

203-622-7897 or email tclerk@greenwichct.org

The Secretary of the State has issued an interpretation of "illness" during the COVID 19 pandemic. This may affect your ability to obtain an absentee ballot. Please read more regarding the interpretation here.

Applications for Absentee Ballots can be requested by visiting the Town Clerk’s office at the Town Hall or by calling 203.622.7897 or online by clicking this link. Applications are available in English and Spanish.

Completed applications should be mailed to the Town Clerk’s office at 101 Field Point Road, Greenwich, CT 06830

Applications may also be delivered in person.

Once the application is received by the Town Clerk, she will mail the ballot to the address specified on your application.

6. How do I check the status of my absentee ballot?

The Registrars of Voters do not issue Absentee Ballots. We do not track receipt of absentee ballots. We do not handle overseas ballots.

All of these items are handled by the Town Clerk’s Office. Please call them at

203-622-7897 (Phone) or email tclerk@greenwichct.org

There is a database which can help you to track if the Town Clerk has received your AB application or ballot. Please visit this link during election season, And please pay attention to the effective date of the data. If you still have questions, please call the number or email the address listed above.

7. When are the polls open?: The polls are open from 6 a.m. to 8 p.m.

8. What are the key dates for the November 7, 2023 Election?

The Nov 7, 2023 polling hours are 6 a.m. to 8 p.m.

Registration Deadlines for the November 7, 2023 Election

The deadline for voter registration by mail is Oct 31, 2023 (received, post-marked, hand delivered)
The deadline for voter registration in person is Oct 31, 2023 by 8 p.m.
The deadline for online voter registration is Oct 31, 2023 by 11:59 p.m.

November 6th: Limited Registration Session for those whose rights as to age, citizenship or residence mature after Oct 31, 2023. Apply in the Registrars of Voters office until 5 PM. Note that the office will be open an extra hour.

This Limited Registration is for persons who after Oct 31, 2023:

Become U.S. Citizens
Move into Town of Greenwich
Become 18 years old

Note that the Registrars of Voters Office will have limited extended hours until 5 p.m on Monday, Nov 6, 2023.

9. Will I ever have to re-register?

You must re-register only:

If you move to another Connecticut town.
If you change your name (for example by marriage), or your address in town, notify the Office of the Registrar of Voters in your community.
If you become an "inactive voter" because you have not voted for a period of three consecutive years (including two federal election years) and have not responded to our attempts to contact you.

If you receive a postcard or letter from the Registrar of Voters asking if your name and address are still current, please Send It Back to be certain your name will not become an "inactive voter" removed from the voter list.

10. I moved out of town. How do I remove myself from the voter list?

We have created a form which you can print out and mail in to be removed from the voter rolls. Unfortunately, state law does not allow us to remove someone due to a telephone call or email.

Click here for the voter registration list removal form.

11. Can I register to vote before I am 18?: You may pre-register beginning when you are 17 years old. Once you are pre-registered, you will automatically be added to the voting list and eligible to vote when you turn 18. If you register with a major political party when you are 17 you will be allowed to vote in that party’s primary as a 17 year old as long as you are 18 by that November election.

12. I am from Greenwich and attending college in Connecticut (or in another state), how do I vote back in my hometown?

You are able to apply for an absentee ballot if you are out of your town on the day of the election and for a few other reasons.

Applications for Absentee Ballots can be requested by visiting the Town Clerk's office at the Town Hall or by calling 203.622.7897 or online by clicking this link. Applications are available in English and Spanish.

Completed applications should be mailed to the Town Clerk's office at 101 Field Point Road, Greenwich, CT 06830

Applications may also be delivered in person.

Once the application is received by the Town Clerk, she will mail the ballot to the address specified on your application.

13. How can I help out on election day?

Information about different poll worker positions can be found here.

14. Who can vote in a primary election?: Only registered voters affiliated with a political party can vote in that party's election. For example, if you are a registered Democrat, you can vote only in a Democratic primary. Unaffiliated voters cannot vote in any primary election.

15. Contact Us: 203-622-7889 or 203-622-7890 (Phone)
Email
Return to Voter Registration page

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The Registrars of Voters do not issue Absentee Ballots. We do not track receipt of absentee ballots. We do not handle overseas ballots.

All of these items are handled by the Town Clerk’s Office. Please call them at

203-622-7897 or email tclerk@greenwichct.org

The Registrars of Voters do not issue Absentee Ballots. We do not track receipt of absentee ballots. We do not handle overseas ballots.

All of these items are handled by the Town Clerk’s Office. Please call them at

203-622-7897 (Phone) or email tclerk@greenwichct.org

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Assessor

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Board of Assessment Appeals - General

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Board of Estimate & Taxation

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Board of Ethics

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Commission on Aging

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Community Development

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Conservation Commission

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Conservation Commission - Leaves

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Finance - Comptroller

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First Selectman

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Fleet

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Health Department

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Health Department - Greenwich Medical Reserve Corps

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Human Resources

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Human Resources - MetLife

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Human Resources - Retirement

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Human Services

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Information Technology

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Information Technology: Zoom

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Inland Wetlands & Watercourses Agency (IWWA)

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Inland Wetlands & Watercourses Agency (IWWA) - Application Review Process

▼
Inland Wetlands & Watercourses Agency (IWWA) - Applying for a Permit

▼
Inland Wetlands & Watercourses Agency (IWWA) - When a Permit is Needed

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Parking Services

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Parks and Recreation

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Planning & Zoning

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Police

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Public Works

203-618-3001 (Phone)
Email
Return to Public Works

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Public Works - Building Inspection

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Senior Center

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Tax Collector

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Town Clerk

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Voter Registration