The best way to get support for a technical issue you're having with Town equipment or software is to email the Helpdesk. Please note that the IT Department is open from 8am to 5pm Monday through Friday, but email is monitored daily.
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Members of the Representative Town Meeting, Town Boards, and Town Commissions are eligible for town email addresses. To obtain an email account after the term has begun, contact the Town of Greenwich Information Technology Help Desk via phone, (203) 622-6448, Option 4 or email, firstname.lastname@example.org. Please keep in mind that the Help Desk is staffed during Town business hours from 8:00 a.m. until 5:00 p.m., Monday-Friday. The IT Help Desk will work with members to create passwords and make sure they can log in via a web browser. If the preference is to access email using a mobile device, they must contact the Help Desk to schedule a time to come in and get instruction and assistance on mobile access installation on a smartphone or tablet. The Town IT Department has created Microsoft Office 365 training videos and a support web page that is available via a link on the Town IT Department web page, here. New users can review the basic 365 training videos and reference them if they may have any questions. For more information on setting up a mobile device and further support on the applications, they can reference links at the bottom of the page under “Training Resources." New email users should be sure to review the email policies and procedures also found on the Town IT Department website, here, before using their town-issued account. For any questions about this policy, please call (203) 622-6448, Option 4.
Creating Town Email Account for Elected & Appointed Official)s (PDF)
Email Policies and Procedures
Sign in to Greenwich Employee and RTM Webmail
In addition to Town Employees, members of the Representative Town Meeting, Town Boards, and Town Commissions are eligible for town email addresses. Account holders can login to webmail here.
The Town has Content Stewards who are responsible for different pages on the site. You can visit our Contact Page to find the person responsible for area where you encountered the error. Every page also has a link where you can "Report a problem" with the page, and you can report it there.
The Town of Greenwich IT Department does not reply to unsolicited emails from companies or individuals trying to sell goods or services to the Town’s IT Department. Those looking to create business opportunities with the Town’s IT Department should know that the Department only does business through contracts executed by the Town, the State, GSA, or verified purchasing cooperatives. Those possessing such a contract can make the Town aware of it by filling out and submitting a Cooperative Purchase Awareness form. The Town’s Purchasing Department will note this information, evaluate the service if the need arises, and make contact on an as-need basis only.
New contracts with the Town’s IT Department are created through a competitive bidding process where the Town will post Request for Proposals on the Town Website. Those responding to IT Department requests should not contact the IT Department directly. Rather, they should follow the instructions provided in the request so that all questions and proposals are tracked through the Purchasing Department.
The Town’s IT Department will also not answer unsolicited questions about its cybersecurity technology or procedures.
Please visit our Contact List to find the person who manages the page where you would like to request a link.