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The original item was published from 8/11/2020 4:14:00 PM to 8/11/2020 6:56:42 PM.

News Flash


Posted on: August 11, 2020

[ARCHIVED] Tropical Storm Isaias Response Update 08-10-2020 3:00 pm

Currently, there is slightly over 1 percent of residents without power in the Town of Greenwich.  This is down from 10 percent this time on August 10, 2020.

Eversource dispatched additional resources to Greenwich to restore power. These crews were added to the contingent of crews already operating in Greenwich.  The restoration crews will be working throughout this evening

The Town of Greenwich Tree Department and Department of Public Works are in storm cleanup operations.

The Town government continues to advocate with Eversource and the other utility companies for the resources to address our issues.  The Town of Greenwich will continue this week to emphasize the restoration of crucial services to our residents and businesses. Please be safe. The return to normalcy will be soon, and we continue to ask for your patience.

The Eversource contractors continue to work on the priorities set by Eversource. Please contact Eversource for outage information.

Contact for Altice/Optimum

If people want to self-report or receive updates, they can:

  • Go to and click “Message Us”
  • Choose “Technical Issues” on the main menu.
  • Next, choose “All Services” and provide your name and phone number; you will be connected to an agent.

Contact the Town of Greenwich Public Safety Complex Dispatch Center at 203-622-8004 to report trees and wires downed and if roadways are blocked.

Dialing 9-1-1 is only for emergencies.

Tropical Storm Isaias Response Information


Blocked or Obstructed Roads

For a complete closure list, please visit and then click the link Tropical Storm Isaias Road Closure List. A road opening is a fluid process. There may be a road cleared off the map and open but subsequently be closed later for a time to reset utility poles or to allow for additional cleanup. Note- the clearing of the reported closures is happening faster than the map can be updated.

The map may show a road as closed, but it may have been cleared. If a closure, blocked public roadway by trees, wires, or both is not on the map, please call 203-622-8004.

As of 3:00 pm:

15 Completely blocked roadways.  Note- a roadway is considered blocked if an emergency vehicle, such as a fire engine, cannot pass through.  There are some roads that still have trees and wires downed, but many are just wires that impede emergency traffic.

57 Partial Openings- These are roads where a tree or wire is blocking one travel lane, but traffic is passable around the block.

39 Open with Debris- The roadway is open, but there still is debris, trees on the wire, and/or wires along the shoulder.

Greenwich Fire Department has responded to several fires during the restoration of power do to transfer switches being overloaded.  We remind those residents under generator power to reduce the load on their electric service by shutting off appliances that are not in use. Please speak with your electrician for more tips on how to reduce the load to your system under generator power.

The Emergency Operations Center would like to remind residents many wires are still hidden under branches and other debris. All wires need to be treated as live. Keep away from any wire on the ground. Electrocution can occur with a downed power line, or with the earth near a downed power line.

Previous Relevant Information

Cooling and Charging Stations

 The Greenwich Senior Center, 299 Greenwich Avenue, will be a cooling and charging station on Monday thru Wednesday (August 10th – 12th) between 9:00 am and 2:00 pm.

  • The entrance to the Senior Center is made via the ramp entrance off Greenwich Avenue.
  • Please wear a face mask and maintain proper social distancing if you come to use the facility.
  • There will not be any food service or restroom facilities available.

The John Margenot Atrium, located within the Town of Greenwich Public Safety Complex at 11 Bruce Place, is still an active cooling and charging station and is open 24 hours a day. Please wear a face mask and maintain proper social distancing if you come to use the facility.

Carbon Monoxide


The Greenwich Fire Department has been responding to numerous carbon monoxide alarms, many caused by portable generators. If the concentration of carbon monoxide is above 35 ppm, it can be toxic. Early symptoms are Headache, Nausea, Dizziness, and Fatigue. Most causes during outages are from portable generators. Place generators outside 20’ from any structure. Shut windows that are on that side of the home. If you experience any of these symptoms, call 911.

Welfare Checks

The Greenwich Police Department has been performing welfare checks at various locations throughout the Town. If you need the Greenwich Police Department to check on an elderly or vulnerable person who resides in Greenwich, please call 203-622-8004. Please continue to check on your elderly relatives and neighbors to be sure they are doing well during this outage.

Department of Public Works


Storm Debris- Please remember the Town will clean up downed Town trees in the right of way. Please do not put your own private property trees/branches or other debris out in the street or right of way – it will not be picked up and may endanger recovery efforts.


If your private refuse hauler cannot get to your residence for your debris, organic material - like spoiled food – should first be transported to the Town Transfer Station on Holly Hill Road. You may need to keep your other storm debris on your parcel until your hauler can remove it. The Town’s Transfer Station does have a limit on what it can handle.

Greenwich Fire Department

Fire Hydrants - Fire Hydrants are essential to fire suppression for active fires. Fire Hydrants need to be cleared in a 3-foot radius. Please do not place debris near these hydrants.

Non-Potable Water - Water is available to residents who need non-potable water to flush toilets. The water is available at the listed fire stations and is self-service. Residents will need to bring their own containers.

Fire Stations

  • Round Hill Fire House at 166 Old Mill Road, Greenwich – Hose is located on the parking lot side of the building.
  • Banksville Fire House at 33 Bedford- Banksville Road, Banksville - Hose is located in the rear by the back door.
  • North Street Fire House at 669 North Street, Greenwich - Hose in front of the building.
  • Glenville Fire House at 266 Glenville Road, Greenwich - Hose is located on the front ramp.
  • Cos Cob Fire House at 200 East Putnam Avenue, Greenwich - Hose is located to the rear.

Generators - Improperly installed electrical generators can create a hazard. A licensed electrician should perform all work on your home’s electrical system. Generator back-feeding can result in death or injury to yourself or utility work. Back-feeding is the tying of a portable generator directly to your home’s electrical panel/ outlet instead of using a transfer switch.

Fire Alarms - If your home or business has a hard-wired fire alarm, the battery backup needs to be checked. A prolonged power outage can drain the battery.

Town of Greenwich Department of Health 

Power outages can pose health hazards. During power outages:

  • Unplug your appliances.
  • Generators should be used with caution. Always follow the manufacturer’s instructions and NEVER operate a generator indoors. DO NOT supply generator power to your home’s mainline as you may injure a utility employee. Be aware of the cords used with a generator and the location of pooled water at all times.
  • Conserve fuel and water. A few large containers can be filled with warm water for an emergency supply.
  • Observe health precautions when issued.
  • Do not use charcoal grills indoors or gas stoves as a source of heat. Both can lead to carbon monoxide poisoning.
  • Fireplaces may be used if they are properly vented.
  • Keep your refrigerator and freezer doors closed. With the door closed, fully stacked freezers will keep for two days, while half-full freezers will keep food for one day. Dry ice can be used safely in freezers; however, gloves must be worn in handling and proceed as recommended.
  • All thawed food may be cooked if maintained below 45 degrees F; otherwise, it should be discarded. It is not recommended to refreeze any food once it has thawed.
  • Refrigerated food, especially perishable items such as eggs, milk, fish, meat, and poultry, should be maintained at 45 degrees or below. Foods should be cooked or discarded after three hours of not being maintained at proper temperatures. All stuffed meats and poultry should be discarded. Any doubt concerning food items, discard or contact the Division of Environmental Health at 203-987-1001, to discuss certain situations.

Greenwich Police Department

The Police Department continues to deploy extra officers to help in the recovery response. The standard operating level of officers has remained the same and will answer all calls for service without an issue. The added officers are assigned to the utility and public works crews to provide a safe work zone to open the road and restore power.

Parks and Recreation Department 

The Parks and Recreation Department has contracted extra tree-clearing crews to assist in the cleanup process.

The Parks and Recreation Department has prepared an informational flyer regarding park access and cancellation. To access the flyer, visit

Contact,, or for outage information.

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