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The original item was published from 8/12/2020 1:53:00 PM to 8/18/2020 12:00:00 AM.

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Posted on: August 12, 2020

[ARCHIVED] Tropical Storm Isaias Response Final Update 08-12-2020 12:00 pm

Currently, there is under one percent of the Town without power.  This equates to less than 72 Eversource customers affected.  As a result of the near-complete restoration of power, the Town of Greenwich will be lifting the Local State of Emergency.  This is the final update from the Emergency Operations Center.

The EOC will also be ending operations at this time.  However, Departments of the Town will continue in their efforts to clear roads and assist Eversource in their power restoration responsibilities.

The clean-up work conducted by the Departments of Public Works and Parks and Recreation is expected to take approximately two weeks to complete.

Tropical Storm Isaias caused massive tree damage and significantly damaged the power grid.  There were 134 completely blocked roadways by trees entangled with energized wires in the wake of the storm.  Approximately half of Greenwich was without power immediately after the storm.  Within 48 hours, many of the blockages were made passable, which resulted in an increase in the restoration of power to the Town.  

However, the damage in several areas was severe, which consequently took several more days and required extensive resources from the Town and Eversource to return to normalcy.

There are only five roadways left in the Town classified as a Class 1 closure.  Class 1 closure is a roadway that is blocked by trees and wires and not passable in any direction. 

There still are many roadways that have one lane passable with alternating use of lanes at certain points (Class 2), and many more that are completely passable for all travel lanes, but debris remains on, or above, the roadway (Class 3).

The Town of Greenwich is thankful for all the hard work performed by its dedicated workforce.  The Town of Greenwich is further thankful that no resident lost their life, and Tropical Storm Isaias destroyed no homes or businesses.  There were a small number of residents that sustained injuries from Tropical Storm Isaias, and we wish them a quick and speedy recovery.

The Town of Greenwich will continue to liaison and foster its relationship with Eversource.  The close relationship and communication channels shared between the EOC and Eversource was instrumental in getting the much-needed resources into Greenwich quickly. 

After the storm damage is repaired, Eversource will work to return all short-term repairs to pre-storm operability.  Eversource contractors continue to determine their own priorities.  If you have any questions or need information from Eversource, contact them at:

Eversource Residential -

By telephone call 800-286-2000.

Business - By telephone call 888-783-6617.

Contact for Altice/Optimum

If people want to self-report or receive updates, they can:

Go to and click “Message Us”

Choose “Technical Issues” on the main menu.

Next, choose “All Services” and provide your name and phone number; you will be connected to an agent.

Contact the Town of Greenwich Public Safety Complex Dispatch Center at 203-622-8004 to report trees and wires downed and if roadways are blocked.

Being without power for extended periods is not easy.  The EOC thanks you for your patience during our response, and thank you for your understanding and support.

Please be safe and have a great rest of your week.

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