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The original item was published from 5/6/2020 1:42:00 PM to 7/2/2020 12:00:00 AM.

News Flash


Posted on: March 18, 2020

[ARCHIVED] Non-Emergency Calls for Police Service

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The Greenwich Police Department is altering how non-emergency calls for service are handled in response to the COVID-19 crisis. These measures are designed to minimize exposure to our officers while trying to maintain our standard of high quality service to the Greenwich community.

Nothing will change in our response to emergency or 911 calls for service. The Greenwich Police Department will continue to provide the same professional and expert response the residents of Greenwich have come to expect.

You may notice some temporary changes as to how we deliver our police services during the COVID-19 crisis.

A police officer may not be sent to your location to take a complaint about a non-emergency, non-violent, or past event. Instead, a Public Safety Dispatcher will gather basic information from you when you call and then advise you that a police officer will shortly call you back for follow up investigation. If the officer needs to come to your location, we will be attempting to have all contact outside while we try to maintain proper social distancing. This temporary procedure will not have any effect on the report documentation or further investigation.

When within close social distances with an officer, the officer may be wearing a face mask and or eye protection.

We are not reducing the number of officers patrolling the Town of Greenwich. However, the officers assigned to traffic direction on Greenwich Avenue will be re-deployed to headquarters to handle the non-emergency calls for service, to provide a marked patrol in the Central Greenwich business district and to backfill other requirements.

We will continue to provide superior law enforcement services. These adjustments are only temporary as we are prioritizing services critical to ensuring public safety during the COVID-19 crisis.

We are in this together and we will continue to be here for all your public safety matters. Please continue to practice social distancing and to heed the direction given by our Town of Greenwich, State, and Federal leaders. Visit the Town of Greenwich website for all updated information regarding the Coronavirus (COVID-19) at .

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