Permit Process Improvement

The Town of Greenwich is actively working to improve the customer experience for the permitting application process. The Town partnered with KJR Consulting to conduct a customer survey and process analysis of the permitting application process across all involved Town departments. We thank the community for their input. On July 16, 2018, we presented our findings and plan for improvement.

You can access the full report and public presentation here:

• Permit Application Process Customer Satisfaction and Process Improvement Full Report
• Permit Process Improvement Initiative Public Presentation (7/16/2018)

Quarterly Updates

Quarter 1 Permit Process Improvement Initiative Update_10/18/2018

Quarter 2 Permit Process Improvement Initiative Update_12/27/2018

Quarter 3 Permit Process Improvement Initiative Update_04/15/2019

Next update will be posted in July 2019.

For more information, please call the Office of the First Selectman at 1-203-622-7710.